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Data Entry Customer Service

Atlanta, GA
April 27, 2022

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Terrance M. Milton

**** ************* **.

Marietta, Ga. 30064 334-***-****

SUMMARY: Professional with 7 years of experience as a Data Entry and Cash App Specialist. Highly organized with excellent communication and customer service skills.

SKILLS: Typing (30-45 wpm), 10 key (10000), Microsoft Office, Microsoft Word, Excel, Great Plains, SAP, PowerPoint, Access, Citrix, Outlook Email, PeopleSoft, Lotus Notes, Invoice works, ADRP, Oracle, Navision


Cash Applications (ARC Solutions) April 2018 - Current

●Posted lockboxes, ACH, EFT, Wire, and credit card account payments to clear open invoices

●Assisted in month end close

●Called and /or emailed customers as necessary to confirm or define remittances

●Researched customer unapplied payments

●Assisted collectors in resolving past due balances and account reconciliation

Cash Applications (Zelis Healthcare) October 2017-March 2018

●Applied cash consisting of lockbox deposits, credit cards, ACH and wires, accurately and in a timely manner

●Processed returned payments

●Completed daily lockbox uploads

●Researched unapplied cash

Cash Applications (DTI Global) September 2015 – October 2017

●Apply cash remittances, consisting of lockbox deposits, credit cards, and ACH / wires, accurately and in a timely manner

●Perform cash reconciliation on disputed applications, as necessary.

●Post customer remittances and research unapplied cash in a timely and efficient manner.

●Processed returned payments

●Pulling of daily data from bank portals for payment processing

●Processing of lockbox uploads

Lockbox Specialist (Bank of America) December 2011 – August 2015

●Post customer payments by recording checks, and credit card transactions

●Initiate, code, review, and process applications

●Create and maintained manual and computerized records

●Established and maintained logs, filing, and recordkeeping systems and ensure that all records are complete, accurate and up-to-date

●Performed data entry and maintained various computer databases

●Handled multiple phone lines

●Sort, screen, review and distribute incoming and outgoing mail

EDUCATION: Business Administration, Atlanta, GA- Associate's Degree (A.C.T) June 2005-August 2006

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