Service Representative Data Entry

Cynthia Rivera

Elizabethtown, KY ***** 270-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.

SKILLS

●Customer Retention Strategies

●Customer Account Management

●Issue and Complaint Resolution

●CRM Software

●Efficient and Detail-Oriented

●Building Customer Trust and Loyalty

●Calm and Professional Under Pressure

●Understanding Customer Needs

●Responding to Difficult Customers

●Data Entry and Maintenance

●Multitasking and Prioritization

●Courteous with Strong Service Mindset

●Verbal and Written Communication

WORK HISTORY

Customer Service Representative 02/2018 to Current

Tack Transportation Elizabethtown, KY

●Provided primary customer support to internal and external customers.

●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

●Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

●Cultivated customer loyalty, promoted repeat business and improved sales.

●Offered advice and assistance to customers, paying attention to special needs or wants.

●Responded to customer requests for products, services and company information.

Cashier 06/2016 to 02/2018

Speedway Elizabethtown, KY

●Helped customers complete purchases, locate items and join reward programs.

●Restocked and organized merchandise in front lanes.

●Collected and authorized payments of guests.

●Checked identification for proof-of-age for alcohol and tobacco sales.

●Completed inventory counts and ordered merchandise.

●Worked flexible schedule and extra shifts to meet business needs.

●Worked closely with shift manager to solve problems and handle customer concerns.

●Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

●Used POS system to enter orders, process payments and issue receipts.

Assistant Store Manager 03/2014 to 06/2016

Cash Express, LLC Elizabethtown, KY

●Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

●Analyzed and interpreted store trends to facilitate planning.

●Reviewed sales and gross profit reports to determine options for increasing market growth.

●Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

●Performed investigations on market flows to identify seasonal trends and forecast consumer needs.

●Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

●Walked through store areas to identify and proactively resolve issues negatively impacting operations.

EDUCATION

Associate of Science Healthcare Management 05/2012

ICDC College - Lawndale, Lawndale, CA

High School Diploma 06/1999

El Rancho High School, Pico Rivera, CA

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