Car Manager Customer Service

Steve Sears

**** *. ******* ***., #**

Orange, CA 92869

562-***-**** (Cell) *****.******@***.***

CAREER OBJECTIVE

I would like to work in a customer service role where I can assist and help customers have an excellent experience.

WORK HISTORY

To avoid redundancy, I have listed the following skills and experience which I have applied since I became a Service Advisor in 1995. Below that you will find the locations I have worked and highlights from each.

Listen to customers’ description of symptoms to determine the reason for their visit.

Thoroughly explain estimates to the customer and the expected duration the job will take.

Prepare and dispatch work orders.

Keep customers informed of any delays and contact them timely when the work is complete.

Stay informed on current promotions to inform the customers of their options.

Russel Westbrook Hyundai of Anaheim August 2020 – January 2022

Internal Processor - In charge of all new and used incoming vehicles. Preparing each vehicle to be sold.

Worked with Service Manager and General Manager on special projects including code compliance and maintenance of the dealership.

Kia of Carson October 2018 – March 2020

Work with my team to provide great customer service.

Garden Grove Kia January 2018 – September 2018

Helped train new employees who had little industry experience.

Covered shifts when coworkers have been on vacation, sick or quit, often being the only Service Advisor.

Kia of Orange July 2017 to January 2018

I take pride in the customer service I provide, always seeing a job through to completion and keeping customers informed and educated.

Autonation Infiniti Tustin, Tustin, California January 2016 to June 2017

Train new Service Advisors.

Selman Chevrolet, Orange, California 2014 to 2015

Quickly learned new software programs.

Autonation Infiniti of South Bay, Torrance, California 2005 to 2014

Partner with the Used Car Manager to take-in and evaluate the used car inventory.

Help manage technicians and porters.

Over the 9 years working at Infiniti South Bay I maintained many long-term customer relationships.

Torrance Toyota, Torrance, California 1995 to 2005

Dedicated employee for 10 years at Torrance Toyota.

Chompers, Long Beach, California 1991 to 1995

Restaurant Owner

Ran the daily operations of the restaurant.

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