Vanessa Akidi

adqwhe@r.postjobfree.com

214-***-****/ 469-***-****/469-***-****

Dallas, TX

Career Highlights:

I have worked in the call center environment going on 7 years. I have worked customer

Service a total of 8 years and in the healthcare and receptionist field for 10 years.

Experience:

Customer Service Generalist/Advocate

Southern Glazer’s Wine and Spirits

February 2020- Present

Addison, TX

Answered incoming calls for customers and sales representatives needing assistance placing orders, Placed orders for the callers, looked up ETA for deliveries, cancelled and edited orders and opening new accounts with us and becoming a new client.

Worked incoming cases, incoming cases would insist or releasing holds on order, creating sample orders for sales reps for clients wanting to purchase a new product.

Operations Funding Representative 1 and 2:

Willis Tower’s Watson One Exchange

January 2017- January 2020

Customer Service Representative:

Willis Tower’s Watson One Exchange

August 2015- December 2016

Richardson, Texas

I answered incoming calls for retirees ages 65 and over who wanted to enroll in a Medicare

Health or prescription drug plan so they can receive their HRA from the employers they have

Retired from, I also assisted them in getting monthly reimbursements from premium payments. When I was recently promoted to an OFR, I was still answering incoming calls for retirees but these calls were the newly retired and new clients and handling funding questions and concerns as well as claims for reimbursements.

Collections Agent:

Advanced Tele Solutions and CMI Group

November 2014- August 2015

Dallas, Texas

I took incoming calls for time warner cable customers wanting to pay their phone bill and get them over to technical support on their time warner cable devices.

Customer Service Associate:

Wal-Mart

June 2014- January 2015

Balch Springs, Texas

I handled returns and exchanges at the customer service desk along with cashing checks and printing money orders for the customers.

Sr. Phlebotomist/ Receptionist:

Csl Behring, LLC:

May 2011 - May 2014

Dallas, Texas

I managed the flow of the donor floor making sure it moved at a steady pace while performing venipunctures and disconnects on donors arm, and scheduled and performed screening to determine potential donors.

Certified Nursing Assistant (CNA):

Advanced Healthcare of Garland

July 2010 - April 2011

Garland, Texas

Certified Nursing Aide

Forest Lane Healthcare Center

June 2009 - September 2009

Garland, Texas

Certified Nursing Assistants/Aides (CNA)

Destiny Home Health

February 2009 - May 2009

Garland, Texas

I assisted the elderly with activities of daily living, like bathing, dressing, grooming, and feeding as well with helping the unable take their meds.

Teaching Assistant:

Shugart elementary

January 2008 - May 2008

Garland, Texas

I taught first grade for a whole semester as a teaching assistant and now have a certification to come back and be a teacher after I get my associates degree.

Education:

Texas Woman's University

Some College Coursework Completed

Nursing

Certifications:

Certified Nursing Assistant

Phlebotomy

Brookhaven College

January 2009

CPR

Brookhaven Community College

May 2008

Skills:

Teaching

Communication Skills

Telephone and telemarketing skills

Soft Skills

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