V A L E R Y S A I N T A M A N D

** *** **, *******, ** 06855

Cell: 516-***-****

adqwhc@r.postjobfree.com

OBJECTIVE

To obtain a position in a corporate environment that will allow me to gain experience and grow as a senior administrative assistant or billing coordinator.

EXPERIENCE

Elevate Physical Therapy – Darien, CT

Office Manager, April 2018 - Present

Oversee the financial obligations and insurance coverage of all patients

Update patient charts and personal documents on WebPt software

Communicate with doctors’ offices to obtain patient’s up to date scripts

Coordinate therapist and patient schedules

Run daily reports to make sure all authorizations are up to date

Manage patient’s inquiries in person and over the phone

Complete end of day batching for all payments collected for the day

Oversee front office staff and provide training

Robert Half – Trumbull, CT

Office Administrator, January 2017 - April 2018

Reviewed sales order work lists

Coordinated office calendar and made sure all appointments were current

Processed unapplied payments on open orders

Reviewed patient’s files for missing or incorrect information

Created quotes and estimates for customer review

Maintained incoming payments made by mail, in person or over the phone

Kept track of open invoices to ensure timely payments

Managed orders in Brightree computer system and ensured follow up dates were attached to every sales order

Fielded calls for Collins Accessibility and based on the inquiry took care of them accordingly

Responsible for reviewing all orders to ensure accuracy before final confirmation

Updated case logs and notes on Brightree software

Petro Oil Heating – Woodbury, NY

Billing Coordinator, September 2014 - December 2016

Created billing invoices for customers on all service calls

Communicated with company supervisors and managers in all areas of the company

Reviewed and updated service contracts

Reported all debit charges to accounting

Petro Oil Heating – Plainview, NY

Quality Assurance Call Center Coach, August 2011 - September 2014

Participated in design of call monitoring formats and quality standards

Performed call monitoring and provided trend data to site management team

Used quality monitoring data management system to compile and track performance at team and individual level

Monitored 8-10 representatives weekly

Participated in customer and client listening programs to identify customer needs and expectations

Provided actionable data to various internal support groups as needed

Coordinated and facilitated call calibration sessions for call center staff

Provided feedback to call center team leaders and managers

Prepared and analyzed internal and external quality reports for management staff review

Petro Oil Heating – Plainview, NY

Customer Service Representative, August 2009 - August 2011

Answered inbound requests for service and delivery

Ensured timely customer follow-up on all inquiries

Negotiated customer prices, service plan payments and billing issues.

Worked in partnership with Sales, Operations, Credit and other departments to ensure timely resolution of customer issues

Maintained updated customer information utilizing internal computerized CRM system

Completed related paperwork as necessary

411 Claims – Lynbrook, NY

Admin/Office Manager, January 2013 – December 2013

Oversaw daily maintenance of client’s files

Arranged meetings and special events for public adjuster and estimator

Coordinated insurance claims, facilitating communications between clients and insurance companies

Prepared contents list for client claims in Microsoft Excel

Interacted with outside adjusters, engineers and attorneys to schedule work and resolve unsatisfied claims

Capital One – Melville, NY

Customer Service Representative, February 2008 - August 2009

Responsible for answering questions, opening and processing new accounts for all existing share accounts and consumer loan products

Effectively explained bank products and services to customers. Cross-sold products and services

Processed account maintenance, fund transfers, address changes, and closing accounts

Acted on customer loan requests within designated lending authority

Shapiro and Mack – Columbia, MD

Reception/Administrative Assistant, October 2006 - December 2007

Responsible for fielding up to six phone lines simultaneously

Took messages utilizing Outlook and Elaw software

Researched client’s information on case law, clerk's office and States Attorney

Sent court letters to clients and set up appointments for clients in preparation for court dates

Coordinated appointments and calendar for company attorneys on Microsoft Outlook

Greenwich Orthopedics – Greenwich, CT

Administrative Assistant, March 2000 - September 2006

Answered phone; FedEx processing; document scanning; expense report processing; calendar management using Microsoft Outlook; coordinated conference calls and organized detailed domestic and international travel arrangements

Assisted in special projects, spreadsheets, and correspondence using Microsoft Word and Excel

Responsible for handling a small book of business for various clients

EDUCATION

Gibbs College – Associate’s in Business Administration, Norwalk, CT 2000-2002

Brien McMahon High School, Norwalk, CT 1996-2000

COMPUTER SKILLS

Microsoft Word, Excel, Outlook and PowerPoint

Revflow,WebPT,Brightree,Elaw Softeware and CRM system

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