Customer Service General Manager

WILLIAM ROBINSON

*** ***** *** # *, *******, NC *8174 • Home: 704-***-**** • Cell: 704-***-**** • *******.**********@*****.***

Professional Summary

Talented Food preparation professional with 5+ years food service experience in all types of restaurant facilities. Seeking added

responsibilities to help restaurant operations run smoothly. Hardworking General Manager with background in quickly taking

orders, managing the drive-thru window and preparing food. POS systems knowledge. Seeking restaurant position with

opportunities for advancement in management. Outgoing General Manager familiar with cash and food handling procedures.

Skills

Excellent problem solver Food preparation experience

Culinary expertise Food safety certified

Food counseling Extensive food/beverage knowledge

Weight management consulting Logging temperatures of food items

Work History

District Manager Arby’s Restaurant 08/2020 to 2/2022

Oversee multiple stores, Responsible for payroll for 65 to 220 employees

Scheduling, Budgeting, Inventory, Hiring, Training, Labor, Ordering,

General Manager, 01/2018 to 08/2020 Taco Bell Corporation

Maintaining speed of service, Training Food Champions Customer Service, Training Service Champions.

Maintains food cost, Scheduling, Payroll for 10-30 employees.

Inventory, Budgeting, Daily Sales.

Daily reconciling and other foodservice duties.

Dining Services Director, 04/2012 - 01/2018 Pruitt Health Senior Living

Meeting all Health & State Department Requirement

Ensure food is prepared in a nutritional appetizing fashion.

Monitored quality control procedures to guarantee the preparation and delivery of healthy menu choices.

Led weekly nutrition classes for weight loss, cholesterol control and diabetes education.

Director of Dining Service, 01/2008 – 04/2012 Sunrise Senior Living

Meeting all State & Health Department requirement, Inventory.

Maintains food cost, Scheduling, Payroll, Budgeting, Training Employees.

Monitored quality control procedures to guarantee the preparation and delivery of healthy menu choices.

Led weekly nutrition classes for weight loss, cholesterol control and diabetes education. Dining Services Director, 05/2001 - 01/2008

Emeritus Senior Living – Charlotte, NC Ensure food is prepared in a nutritional, appetizing fashion.

Maintains food cost, Scheduling, Payroll, Inventory, Budgeting.

Ordering food, Training Employees, Labor, Catering Events.

Led weekly nutrition classes for weight loss, cholesterol control and diabetes education.

General Manager, 02/1984 - 05/2001 HMSHost

Manages a sat of chain restaurant within the airport.

Maintains food cost, Scheduling, Payroll for 55-70 employees.

Inventory, Budgeting, Daily Sales.

Daily reconciling and other foodservice duties.

Education

Associate of Science: Culinary Arts, 03/1980 - 06/1986

Central Piedmont Community College - 1201 Elizabeth Ave, Charlotte, N.C. 28235

Culinary arts coursework, Food Systems Management coursework

Advanced coursework in Food Systems Management, 3.2 GPA

Contact this candidate