Business Analyst Project Manager

SHIRLEY (HARCLERODE) TENHOLDER

Cape Coral, Florida 913-***-****

**********@*****.*** www.linkedin.com/in/shirley-tenholder-653868152

QUALITY-DRIVEN SENIOR SOFTWARE ENGINEER / MANAGER

Leverage Programming and Management Background, Analyzing, Developing,

Designing, Coding, Testing, and Managing IT projects, with Scrum, JIRA, & Agile background

Accomplished senior professional with stellar experience in various IT positions. Experience working as a systems analyst/programmer, business analyst, requirement, and project manager, functioning independently or in a team environment, throughout all phases of a project’s life cycle. Consistently deliver quality products on schedule with an elevated level of customer satisfaction. An organized leader with excellent communication and rapport with all employees. Known for translating technical information for the business side.

Project Management

Scrum/JIRA/Agile

Finance

Business Analysis

Communication

Invoicing/Billing

Quality Testing

Pharmacy Solutions

Accounting

PROFESSIONAL EXPERIENCE

FOCUS CONSULTING FIRM, Clifton, VA 11/2020 to Current

Information Technology Contractor/Senior Financial Systems Engineer

Functional Integrator on the NFS to SABRS Integration System as an SME for DoN SABRS. Brought my knowledge of SABRS files, tables, and WSDLs to help with the integration testing between the two systems.

Have DoD Tier 3 background investigation, Secret Level.

Acted as liaison between NFS and SABRS, collecting information from both as needed.

Provided details of fields on the Allocations, Spending, Authorization, and Correction WSDLs being created by NFS.

Assisted with defining the Document Identifier Codes that were needed for testing.

Helped define what fields would be needed in SAP for the PR, PO. IR, & GR that were being created.

An integral part of creating the Decision Matrix that was created for all the necessary test scripts being created in SAP.

Hired for the STARS-FL System GL Consolidation and Decommissioning Project as an SME due to my previous experience with SABRS. STARS-FL is being decommissioned and several of the systems are being re-directed to SABRS, by migrating all financially relevant Budget Submitting Office (BSO) data, validating financial reporting, and then decommissioning the system.

Leveraged my experience with the SABRS JIRA ticket system.

An integral member of the Testing Team, orchestrating the process of gathering the BSO’s master table data and getting it into the SABRS SAT environment.

Managed the programming team in creating additional tables for the BSO’s master data to be successfully processed in SABRS.

Achieved getting all BSO’s tables initially loaded into SABRS SAT for Mock 1 Testing.

Resolved any issues the BSOs had with the master data in SABRS.

Mentored programming, functional, and the testing team as issues were discovered, helping with resolutions.

Helped create Mock 1 Testing plan and test cases.

Verified data in all the WSDLs created from the development team

NEWCORE TECHNOLOGY GROUP, Kansas City, MO 2018 to 11/2020

Information Technology Contractor/IT Specialist

Brought in as an analyst, programmer, and tester to assist in recreating the Marines accounting system for the Navy for the DOD.

An integral component to multiple teams with exceptional experience in analysis, design, programming, unit, and System Integration Testing (SIT) for SABRS. Since being multi-talented, filled in the most needed place. Often switched from team to team to make use of varied skills.

Received an accommodation for work performed on 2018 year-end SABRS changes, X4742. At the time of transition to the project, the project was behind schedule, but implemented various processes and supported development and testing to ensure the project was completed on schedule.

Expert in analyzing, estimating, designing, and programming USMC/Navy accounting database programs from client requirements which are coded in NATURAL and JCL (Job Control Language). Fluent in USMC/NAVY-SABRS accounting processing.

Assisted in entering and updating Issues (Epics, Stories, and Tasks) into JIRA Agile application which was utilized to manage all software changes and updates related to SMARTS and SABRS with an agile methodology for software development.

Annotated and compiled system testing and corresponding results, while providing comprehensive feedback regarding any identified issues and potential resolutions.

Responsible for conducting quality review meetings that involved the client and customer to discuss potential requirements regarding any requested system changes. This ensured that all requirements were clear and concise.

Worked extensively with the tables and the database files used in SABRS, by performing table copies from one test environment to another, or from the production environment into a specified test environment. In addition, properly maintained tables in currently working test environments to assist with testing, which required both valid table entries and invalid table entries to ensure all test scenarios were successfully conducted.

Supported the design, development, and testing of the following System Change Requests (SCR):

oX4802 Identified SABRS files where specific data elements were missing such as Major Claimant Code (MJCC), ORIG-SYS-ID, and ORIG-SRCE-ID.

oX4742 MLOA, which allowed SABRS to support multiple lines of accounting for additional document types, where previously SABRS would only allow multiple lines of account for minimal document types such as Travel Orders (TO).

oSABRS-41 Update with CAT-TYPE-CD process, which supported the addition of this data element to table 300 for appropriate general ledger postings.

oSABRS-16713 Adding Major-Claimant-Code to Rec-types 1 and 2, which supported the appropriate recording and reporting of appropriation level accounting at the Budget Submitting Office (BSO) level as Rec-type 1 was previously recorded for all Navy BSOs due to programming from USMC SABRS developed for the system to manage only a single BSO.

oSABRS-8199 Adjustment to Improper Recovery Posting, which supported necessary changes in SABRS to post recoveries against the intended general ledger accounts.

oSABRS-9803 Add MJCC to table 206 for war-flag Y APPNs, which ensured that BSO-specific APPNs were recorded against the general ledgers appropriately.

oSABRS-16674 STARS FL Shutdown WSDL Copies, which were developed to assist in the current and future data transfer(s) of STARS-FL data into SABRS.

oSABRS-16675 STARS FL Shutdown DUD/DUC/ADV Capability, which was supported to identify unmatched transactions currently existing in STARS-FL and appropriately transfer them to generate transactions for the history transaction retired file (HTRF).

DST PHARMACY SOLUTIONS, Kansas City, MO 2007 to 2017

Senior Systems Developer

Worked in information processing and computer software products and services area to support insurance and health care industry. Tested all financial, PCT, PDE, and eligibility tickets for releases while in Tactical Support. Acted as a programmer in the financial systems department and dealt with claims processing, reporting, retail, and custom pharmacy networks.

Worked closely with Fortune 500 companies including Cigna and Humana regarding release parallel testing for QC and UAT while ensuring changes implemented for release were operational with no negative impact from other customer changes.

Project Manager for release parallel testing for QC and UAT, finding release issues so it would go into production error-free. Ensured new code worked to keep customers’ faith in the company’s ability and avoid SLA fees.

Assisted in the creation of the new testing environments that were exclusive to Cigna.

Ran requests from Cigna and Humana sent through our Jira ticket system.

Focused on special financials, adhering to strict deadlines for Cigna, Humana, and other customers.

Run 835's for Cigna, Humana, and our other customers.

Project Lead over QC and UAT testing of RxNova, a new proprietary claims processing system developed to support customers’ current and future requirements and opportunities, ensuring proper functionality.

Received Fire Fighting Award for SME work in quality testing and adhering to strict deadlines.

In charge of Rethink Humana Testing (having aggressive timeline), finishing before year-end, making company extra incentive pay.

Acted as SME on ticket testing from many areas, financial, eligibility, PDE, deductible, and PCT being some of biggest, meeting required one-day SLA’s on tickets so various groups could remain testing timelines with customers to keep them satisfied.

Ran Financial Suite testing, a large project involving processing of member and pharmacy claims, ensuring changes were correct and on time to meet deadlines and keep customers happy.

SPRINT, Overland Park, Kansas 2006 to 2007

Application Developer II & Program / Project Manager II & Business Analyst

Project Manager on D4703 Networx Phase I. Worked on Tier One support group, primarily on maintenance fixes and assisting customers.

Added to D4703 Networx Phase I, a high-profile government project behind schedule, assisting the team to complete the project on time, saving the company money in would-be fines.

Aided Tier One support group in customer care; trained to assist colleagues until department hired full-time associates.

IBM GLOBAL SERVICES, Overland Park, Kansas 2004 to 2006

Worked as an on-site consultant, supporting several telecom clients.

Program / Project Manager & Business Analyst – Sprint

Project Manager on D4703 Networx Phase I, a high-profile government project behind schedule; added to get it back on time.

Advisory IT Specialist – AT&T

Coded several programs for the OPOI project behind schedule, ensuring on-time completion.

Requirements Manager – Sprint

Requirements Manager on CVHS VoIP project, facilitating meetings to determine and write the requirements for the project.

Advisory IT Specialist – Sprint

Corrected high-priority outstanding problem tickets that no one could previously fix. Served as IT Service Order Entry SME, working with porting partner INAC, researching changes and fixes needed to correct system.

SPRINT, Overland Park, Kansas

Software Engineer IV

Worked on Service Order Entry Team (SOE / SOL). Served as Programmer Analyst and worked on many important projects. Took over the cleanup phase for TNA project, duplicate RIN for AUTN. Served as Project Lead on the following projects: Loyalty, Integrated Bundle Phase II, LCUG filler, Florida SPG changes, Time Warner, and Automation for Promotion.

Project Manager on OPI, saving the company millions of dollars; won Sprint Values Excellence award for the project.

COMPUTER TASK GROUP (CTG), Overland Park, Kansas

Systems Engineer

Worked on Service Order Entry Team (SOL) at Sprint. Performed LOEs, analysis, coding, testing on service requests, production problems, and investigating requests. Worked on altering error segments in SO Database for all the service order file maintenance programs (SOFM).

Added as Project Lead to Radio Shack project to get it back on schedule, earning Values Excellence Teamwork Achievement award for design, programming, and testing work.

Took over as Project Manager on LNP Switch CLLI project and added to Subscriber Record System Team (SRS), getting all projects back on schedule and completed on time.

Field Service Manager

Managed 8 to 12 programmers on various sites. Supervised assigned staff to secure acceptable levels of client satisfaction. Performed reviews, promotions, raises, training, and career development plans for staff. Served as the focal point of communication between CTG, staff, and clients.

EDUCATION

Bachelor of Science (B.S.), Computer Science and Mathematics,

University of Central Missouri, Warrensburg, MO

TECHNICAL SKILLS

Project Management, Business Analysis, Scrum, JIRA, Agile, Confluence, SharePoint, COBOL, COBOL II, IMS, DB2, CICS, SQL, EDI, TSO/ISPF, Librarian, OS / MVS JCL, Abend-Aid, Xpediter, IMS-XPERT, Data Expert, FILE AID, Version Merger, EDP, Doors, Wisdom, Assembler, MQ Series, Microsoft Office, PowerPoint, Endeavor, Art, Clarity, Kronos, Lotus, SmartSuite, Rational Rose, and SMART

TECHNICAL AND PERSONAL DEVELOPMENT COURSES AND CERTIFICATIONS

Scrum Fundamentals Certification, working on Scrum Master

Software Testing I and II

Version Merger

Resource Management Training

Project Management

Understanding Project

DB2 for OS/390 SQL Coding Workshop

HIPPA certification

Contact this candidate