Administrative Assistant Customer Service
Resume:
Rachel L. Wichtner
Macomb, MI *8042
Cell – 586-***-****
*******@**.***
Education
Rochester College, 800 West Avon Road, Rochester Hills, MI 48307
Major: Elementary Education/Language Arts
Bachelor of Science in Education
Work Experience
May 2019- present
ATS Educational Consulting Services
Step Up Advocate Lead
Promoted to a Team Lead position.
In charge of a group of Advocates to ensure they are fulfilling their duties
Schedule one on one meetings via zoom with team member
Lead team meetings once a week to update team on the different changes going on within the company
Still responsible for contacting my students as well
Track advocates to make sure they are making their contacts, parent contacts, edp’s, and goal reviews to each student and or parent
Run end of the year reviews for each team member to let them know their strengths, weaknesses and what they can improve on moving forward
In charge of disciplinary actions when they arise on my team
February 2017 – May 2019
ATS Educational Consulting Services
Step Up Advocate
Responsible for 48 students on a daily basis to make sure they are on track to graduate.
Tutor those students who are struggling through their classes
Assign classes/ finals to students
Track student’s progress though our ATS system
Communicate with students daily
Covey Learning Plans and quarterly goals with each student to make sure they are aware of how many credits earned and needed to graduate.
June 2016 – January 2017
Blue Chip Talent
Talent Acquisition Specialist
Source resumes fitting qualifications required to by job descriptions.
Attract and recruit the highest quality of Information Technology professionals.
Interview candidates to find what qualities and skill sets they have via phone and in- person.
Prepare candidates for client interviews by updating their resumes to highlight skill set and qualifications needed to obtain the position
Prepare candidates through a mock interview training
Follow-up with account managers to receive feedback on qualified candidate
Process the employee through the onboarding process
Create and maintain relationship with candidates and clients.
August 2015- May 2016
Impact Management Services
Senior Recruiter
Screen inquiries from the general public.
Creating a positive experience with every candidate on a daily basis.
Exceeding my goals while making and taking at least 125 inbound and outbound calls daily.
Create and generate ads for sourcing new candidates for different positions.
Utilize our applicant tracking software and search engines to source and screen candidates.
Documenting current and accurate information into our software program.
Conducting professional job interviews on the phone and in person with candidates in regards to hiring decisions.
Performing Human Resources functions such as administering drug tests, verifying I-9 forms, hiring, terminations, workman’s compensation claims, etc.
Assist in pay roll issues.
Touching base with current candidates to ensure that they are set up for success at whichever facility they have been placed at.
Meeting the client’s needs in filling their orders in a timely matter.
June 2013 – July 2015
H.V. Burton Company
Administrative Assistant
Performs administrative duties and clerical support functions for a manufacturer’s representative firm in correspondence with several leading manufacturers of boilers and accessories, water conditioning equipment, steam specialties, packaged pumping systems and expansion joints.
Analyzes incoming emails, prioritizes, and routes to appropriate individual. Furthers successful customer service and facilitates oral communication with current clients, as well as possible new clients.
Screens inquiries from outside sources and the general public.
Reviews and edits written communications, ensuring accuracy and sentence structure.
Processes appropriate paperwork and documentation from customers.
Creates, maintains, and disposes of records and files in accordance with records management procedures.
Analyzes and directs all incoming multi-line telephone calls to channel to appropriate employee or department.
Coordinates with colleagues to ensure maximum customer satisfaction is met. Serves as liaison with internal staff and outside customers to obtain and/or relay information.
Updates bid list on a regular basis to increase productivity within the company.
Creates and analyzes spreadsheets for monthly purchase orders.
Produces copies of pertinent documents necessary for record-keeping and logistics.
Receive screens, organizes and routes all incoming and outgoing mail.
Verifies with customers that purchase orders have been received and processed.
Manages monthly calendar to monitor upcoming events or meetings.
Utilizes computer hardware and software to create memos, charts, and spreadsheets.
Search, extract, enter, and review information on a regular basis.
Manages records in accordance with policies and procedures, rules and regulations to maintain confidentiality.
Utilizes fax machine and scanner to send time-sensitive documents.
Proficient with Microsoft Office Suite, Excel, PowerPoint.
Contact this candidate