Rachel L. Wichtner

***** ****** **.

Macomb, MI *8042

Cell – 586-***-****

adqwh1@r.postjobfree.com

Education

Rochester College, 800 West Avon Road, Rochester Hills, MI 48307

Major: Elementary Education/Language Arts

Bachelor of Science in Education

Work Experience

May 2019- present

ATS Educational Consulting Services

Step Up Advocate Lead

Promoted to a Team Lead position.

In charge of a group of Advocates to ensure they are fulfilling their duties

Schedule one on one meetings via zoom with team member

Lead team meetings once a week to update team on the different changes going on within the company

Still responsible for contacting my students as well

Track advocates to make sure they are making their contacts, parent contacts, edp’s, and goal reviews to each student and or parent

Run end of the year reviews for each team member to let them know their strengths, weaknesses and what they can improve on moving forward

In charge of disciplinary actions when they arise on my team

February 2017 – May 2019

ATS Educational Consulting Services

Step Up Advocate

Responsible for 48 students on a daily basis to make sure they are on track to graduate.

Tutor those students who are struggling through their classes

Assign classes/ finals to students

Track student’s progress though our ATS system

Communicate with students daily

Covey Learning Plans and quarterly goals with each student to make sure they are aware of how many credits earned and needed to graduate.

June 2016 – January 2017

Blue Chip Talent

Talent Acquisition Specialist

Source resumes fitting qualifications required to by job descriptions.

Attract and recruit the highest quality of Information Technology professionals.

Interview candidates to find what qualities and skill sets they have via phone and in- person.

Prepare candidates for client interviews by updating their resumes to highlight skill set and qualifications needed to obtain the position

Prepare candidates through a mock interview training

Follow-up with account managers to receive feedback on qualified candidate

Process the employee through the onboarding process

Create and maintain relationship with candidates and clients.

August 2015- May 2016

Impact Management Services

Senior Recruiter

Screen inquiries from the general public.

Creating a positive experience with every candidate on a daily basis.

Exceeding my goals while making and taking at least 125 inbound and outbound calls daily.

Create and generate ads for sourcing new candidates for different positions.

Utilize our applicant tracking software and search engines to source and screen candidates.

Documenting current and accurate information into our software program.

Conducting professional job interviews on the phone and in person with candidates in regards to hiring decisions.

Performing Human Resources functions such as administering drug tests, verifying I-9 forms, hiring, terminations, workman’s compensation claims, etc.

Assist in pay roll issues.

Touching base with current candidates to ensure that they are set up for success at whichever facility they have been placed at.

Meeting the client’s needs in filling their orders in a timely matter.

June 2013 – July 2015

H.V. Burton Company

Administrative Assistant

Performs administrative duties and clerical support functions for a manufacturer’s representative firm in correspondence with several leading manufacturers of boilers and accessories, water conditioning equipment, steam specialties, packaged pumping systems and expansion joints.

Analyzes incoming emails, prioritizes, and routes to appropriate individual. Furthers successful customer service and facilitates oral communication with current clients, as well as possible new clients.

Screens inquiries from outside sources and the general public.

Reviews and edits written communications, ensuring accuracy and sentence structure.

Processes appropriate paperwork and documentation from customers.

Creates, maintains, and disposes of records and files in accordance with records management procedures.

Analyzes and directs all incoming multi-line telephone calls to channel to appropriate employee or department.

Coordinates with colleagues to ensure maximum customer satisfaction is met. Serves as liaison with internal staff and outside customers to obtain and/or relay information.

Updates bid list on a regular basis to increase productivity within the company.

Creates and analyzes spreadsheets for monthly purchase orders.

Produces copies of pertinent documents necessary for record-keeping and logistics.

Receive screens, organizes and routes all incoming and outgoing mail.

Verifies with customers that purchase orders have been received and processed.

Manages monthly calendar to monitor upcoming events or meetings.

Utilizes computer hardware and software to create memos, charts, and spreadsheets.

Search, extract, enter, and review information on a regular basis.

Manages records in accordance with policies and procedures, rules and regulations to maintain confidentiality.

Utilizes fax machine and scanner to send time-sensitive documents.

Proficient with Microsoft Office Suite, Excel, PowerPoint.

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