Frances Sapp

adqwgb@r.postjobfree.com

*** *** ****** / *********, ** 29853 / Tel: 803-***-****

EDUCATION:

Denmark Tech 2011 – Medical Terminology (Certificate)

SUMMARY:

Dedicated, self-driven Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed customer service expectations.

CORE STRENGTHS:

Strong organizational skills

Active listening skills

Energetic work attitude

Inventory control familiarity

Keyboard/Data entry abilities

Customer Service

Data Entry

Family dollar (assistant manager

customers, responding to questions, improving engagement with merchandise and providing outstanding customer service . Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals.

Responsibilities: Serves customers by determining requirements ; answering inquiries; resolving problems; fulfilling requests; main Database

ASTI Cleaning Services (Commercial Cleaner) 1/01/12 to Present

Communicate with clients and corporate staff to ensure clients are happy.

Maintain equipment, partitions, walls, all rooms in facilities.

Proven track record of following safety rules and regulations.

Replenish inventory and other tasks as needed.

Address clients inquiries in a timely and professional manner.

Communicates all unresolved problems immediately to the appropriate Manager, Supervisor.

Identify potential safety or maintenance issues and provide feedback to client in the comments section of the customer checklist.

Perform services to established safety standards and ensure the client’s facility is locked and secured.

Handle special requests for customers as appropriate and note handling on the customer checklist and company forms.

Comply with all safety policies and procedures relating to performance of tasks, use of products or supplies and incident reporting.

Live OPS (Customer Service)/(Assistant Secretary ) 4/01/09. to 6/2012

Direct distribution of product or service.

Persuade potential customers to purchase a product or service.

Obtain or verify customer information, including address, phone number, and payment methods.

Performs department related clerical duties daily.

Enter information into computer, explain products or services in detail.

Answer questions from customers, explain or negotiate prices.

Record transactions, follow up on prospective leads.

Answer telephone calls about placing orders.

Resolve customer issues regarding orders or payment information.

Follow-up to customer correspondence.

Schedule appointments for sales representatives to meet with potential clients.

Follow-up on orders to ensure product arrivals were punctual.

Greet customers appropriately. Treat all customers in a courteous manner.

Allied Air (Quality Control Specialist / Material Handling 8/19/97 to 09/01/11

Maintain stock levels of merchandise and stock merchandise according to plan-o-grams.

Mlm

Operated machinery to manufacture parts for production assembly line

Ensure machinery is serviced and functional.

Match purchase orders to sales orders and distribute to sales associates for processing.

Move materials off racks and package for shipment.

Fill requisitions, work orders, or requests for materials, tools, or other stock items.

Place merchandise on pallets or shelves for distribution.

Record amounts of materials or items received, perform facilities maintenance.

Sort material according to size, type, style, color, or product code.

Identify damage, loss, or surplus of goods and materials stored in the warehouse.

Perform internal supplemental audits of a technical discipline to verify that facility records are accurate.

Ensure systems used in Quality Assurance are properly maintained.

ADDITIONAL SKILLS AND ACTIVITIES:

Young Rosemary Missionary Baptist Church

Coordinate and maintain records for choir president.

Setup and coordinate meetings and conferences.

Maintain and distribute staff weekly schedules.

Perform general clerical duties to include, but no limited to: photocopying, faxing, mailings, and filing.

Other duties as assigned.

Contact this candidate