Customer Service Firefighter
Resume:
Francisco Gallardo
***********@*****.***
West Valley City, Utah
84119
SUMMARY
I am looking for a career that will allow me to fulfill my strong desire to help others while constantly staying busy and making a difference daily.
SKILLS
Training and Development
Supervision
Relationship Building
Team Building
First Aid/CPR
Work Ethic
Reliable and Trustworthy
Customer Service
Fluent in Spanish
REFERENCES
Mireya Cardenas
Smart Kids Learning
Academy
Grant Administrator
Josh Hattendorf
United States Marine Corps
Gunnery Sergeant
EXPERIENCE
Team Leader
North Salt Lake, Utah
American Home Care Systems
Mar 2021 - Current
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Offered constructive criticism regarding quality assurance on team phone calls.
Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Monitored team progress and enforced deadlines.
Followed staffing strategies to achieve production goals.
Airport Firefighter
Ginowan, Japan
Marine Corps
Sep 2017 – Dec 2020
Trained continuously to maintain required physical fitness for demanding work.
Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
Checked all equipment, including hoses and breathing masks after fire calls to determine proper functionality.
Answered emergency situations quickly and assessed conditions to contain fires, assist victims and prevent escalation.
Administered emergency treatment and medical care to people injured in accidents and fires.
Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
Informed and educated local community members about fire prevention and safety.
Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps.
Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
Stayed in close contact with dispatchers to obtain and relay current information about fire status, supplies and personnel.
Employed systematic search and rescue procedures and location and excavation devices to safely locate and evacuate victims.
Daycare
Salt Lake City, Utah
Smart Kids Learning Academy
Jun 2014 – Jun 2016
Communicated with children's parents and guardians about daily activities, behaviors and problems.
Supervised circle time, free play, outside play and learning and developmental activities.
Taught children foundational skills such as colors, shapes and letters.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
EDUCATION AND TRAINING
High School Diploma
Granger High School
West Valley City, Utah
May 2016
Military Firefighter Academy
San Angelo, Texas
April 2018
CERTIFICATIONS
AIRPORT FIREFIGHTER
- Respond to aircraft fires, hazardous spills, and structural fires on airport property.
FIREFIGHTER I
- Provides basic knowledge about operations and methods on a fire department for both theoretical training on strategies and principles in firefighting and practical training with equipment.
FIREFIGHTER II
- Additional training to become more knowledgeable in firefighting techniques. Firefighter II’s create fire
intervention plans, conduct vehicle extrication,
coordinate multiple emergency response teams, and combat wildfires.
HAZARDOUS MATERIAL AWARENESS
- Chemical safety in the workplace and the hazards associated with such materials. Understanding the hazards and how to best protect oneself, others, and the environment.
HAZARDOUS MATERIAL OPERATIONS (HAZMAT Ops)
- Provides responders with the knowledge, skills, and abilities necessary to analyze, plan, and implement performance-defensive response actions for HAZMAT incidents.
HAZMAT OPS – PERSONAL PROTECTIVE EQUIPMENT (PPE)
- Provides proper training on how to put on and take off personal protective equipment.
HAZMAT OPS – PRODUCT CONTROL
- The ability to control, contain, and confine hazardous material spills and leaks within the guidelines of his/her protective clothing.
Contact this candidate