Customer Service Solar

Lisa M. Schofield

Pine Brook, NJ 248-***-**** ****.*********@***.***

Customer Service Specialist

Multifaceted professional with a broad background in customer service and business administration, backed by excellent communication and interpersonal skills as a dedicated, collaborative and motivational team player with strong active listening skills, outstanding phone etiquette, and a history of building strong professional relationships. Detail-oriented, highly capable of prioritizing and executing multiple concurrent tasks through to completion in an efficient accurate, and timely manner. Exceptional organization and time management skills with a strong capability of working efficiently in both team-driven and independent environments. Qualified in maintaining confidential information with absolute professionalism.

Areas of Expertise

Data Entry & Management

Customer Service & Experience

Conflict Resolution

Workflow Efficiency

Business Administration

Creative Problem Solving

Time Management

Customer Acquisition & Retention

Microsoft Word

EXPERIENCE HIGHLIGHTS

BIG JIM’S CLEAN-UPS LLC, 219-221 Changebridge Road, Montville, NJ 07045

Answered Customer inquiries via phone and email in a timely and efficient manner.

Prioritized all incoming calls by date, time and urgency.

Inputted job appointments into a schedule book

Typed and emailed Proposals to potential customers

Followed up on all leads and re-visited those leads accordingly

Typed a daily work schedule for Jim

SUNRISE SOLAR CONSULTING, LLC, 1202 Broad Street, Somerset, NJ 08873

Assistant To The President

Enabled President and Owner to focus on new business development and responses to Requests for Proposals (RFP’s) through provided comprehensive assistance with all facets of business operations and administration.

Customer Service & Experience: Leveraged product knowledge in serving as first contact and resource for all new customer inquiries, effectively driving new business through quick, efficient, and polite responses.

Customer Acquisition & Retention: Instrumental contributor in becoming an industry leader in customer acquisition and retention as a direct result of cultivating a trusting environment for a diverse range of customer needs.

Administration: Provided accurate material responses to requests in real-time, maintained a robust and continuously evolving solar installation calendar, and provided key logistic support for material ordering for solar installations.

TOUCHPOINT SUPPORT SERVICES, Rochester, MI, 7/2016 – 11/2019

Food Service Manager

Maintained active communication with Doctors, Nurses, and Dietitians in correspondence to patient meal preparation.

Customer Experience: Analyzed consumption history and leveraged data in conceptualizing, developing, and launching a plan for ready-to-purchase food items for café customer base.

Regulatory Compliance: Assimilated knowledge of health and safety regulations to regulate food serving procedures.

Team Building & Workflow Efficiency: Drove team efficiency and productivity through working as a conducive/proactive team player and fostering team-work enthusiasm within the group.

SODEXO CORPORATION, Rochester, MI, 3/2012 – 6/2016

Food Service Worker

Engaged with patients on obtaining meal orders via phone calls or in-person via iPad, utilized Health Touch software in entering data, and served patient meals in a friendly, courteous, and expedited manner.

Additional Experience

Child Nutrition • Rochester Community Schools, Rochester, MI

Receptionist • Dr. Kim Almodovar, M.D., Rochester, MI

EDUCATION

Certificate in Information Processing Katharine Gibbs Business School, Montclair, NJ

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