Energy Consultant Customer Service

Katherine R. Harrison

*** **** **. *********, ** 95678, 916-***-****, ********@*****.***

OBJECTIVE

To be part of a company that is proactive and always moving forward. With my expertise and adaptability with software I can provide efficient support in the challenging areas. My job history has prepared, and shaped me for my next move into a long term career. AREAS OF EXPERTISE

• Product Sales /

Sales Support

• CRM Expert \

• Self Motivated

• Excellent customer service

• Quick thinker & problem solver

• Efficient & expedient

• SalesForce: reporting & analytics

• Training new hires

• Effective communication

• Account / Sales Managing

• Efficient in Power Point / Word Doc / Excel / ADP / Mapping Programs / SalesForce / Shortel Communicator / BrightPath (engineering design program) PROFESSIONAL EXPERIENCE

Sunrun Solar - September 2015 to Present

Position: Deal Desk Analyst

• Support direct and partner sales teams with the sales process.

• Deal review (making sure all paperwork is properly signed and submitted for speedy installation)

• Trouble shooting salesforce issues with sales rep real time, provide training and escalating when necessary.

• Review 600 - 700 jobs monthly

• Assist inside and field sales reps with difficult projects

• Creative development (develop training documents / creating new, more efficient processes)

• Training new hires

SolarCity - May 2013 to September 2015

Position: Field Energy Consultant

• Educating home owners about our solar programs

• Lead generation (self gen – marketing leads)

• Account management 40+ accounts

• Relationship building

• In home consultations

• Over the phone consultations

• Project follow through

• Marketing for self-generated (premium) leads

Reason for leaving: Personal development /Job stability / Economics. I discovered while working in sales my daily focus and skills were focused more in the details and operations of a project. I found issues with the process and fixed them. I left to work with a company in the same industry who could offered growth in that area of interest. GNC - May 2011 to May 2013

Position: Store Manager

• Providing customers with health and nutritional information

• Excellent customer service

• Keeping store clean and tidy

• Keeping a tight inventory on products and placing orders when needed

• Exceeding personal sales goals also stores goals / contests

• Leading a responsible, focused, well respected, hard working, AND lucrative sales team

• Hiring and dismissing when necessary.

The Sacramento Bee – November 2009 to February 2011 Position: Advertising Sales Account Manager

• Specialize in neighborhood target marketing (outside / inside sales)

• Managing multiple accounts

• Online Ad and Print Ad Sales

• Generating New business

• Ability to set, execute and meet goals

• Using and explaining SEO and SEM to clients

Reason for leaving: Voluntarily left. My time was more needed at home with my son who has special needs with his personal development.

*References available upon request

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