NORA MALARSKI

847-***-****

adqwee@r.postjobfree.com

Elk Grove Village, IL

AREAS OF EXPERTISE

Administrative/HR operations

Strategic planning and implementation

Personnel administration

Team leadership & motivation

Customer relationship management

Continuous process improvement

Complex conflict resolution

Filing, reporting, and documentation

IT skills: Microsoft applications (Word, Excel, PowerPoint, and Access, Outlook), ADP Workforce, Basic QuickBooks

KEY ATTRIBUTES

A natural team player, detail-oriented with strong organization & time management skills

Self-starter with ability to follow through without supervision and maintain confidential matters with discretion

Excellent problem-solving & negotiation ability

Outstanding verbal and written communication & presentation skills

Adaptable in responding to issues and inquiries

HR Clerk/Administrative Assistant

Highly motivated and resourceful professional with broad administrative acumen, sharp business instincts, and people management expertise.

Entrepreneurial-minded with remarkable history of success in exceeding organization goals, and objectives. Relentless in driving daily improvements to maximize team performance and achieve unprecedented corporate growth.

Demonstrate ability to stay on top of details and can handle sensitive and confidential situations with complete discretion.

CAREER PROGRESSION

Correspondence Responder

Dovenmuehle October 2020 - March 2022

Ajilon August 2020 - October 2020

Researched and reviewed all written correspondence, including web inquiries and customer issues in compliance and regulatory guidelines.

Maximized the use of technology to promote service excellence and provided 9+ responses daily to the mortgage borrowers.

Maintained positive working relationships at all levels of the organization and kept track of issues and resolutions.

Administrative Assistant

Job Title June 2009 - March 2020

Effectively managed all administrative functions, including staff training/recruiting, documentations, performance management and evaluations.

Coordinated the delivery of multiple assigned projects within tight timeframe, ordered supplies, and maintained accurate inventory, maximizing cost-saving to the company.

Proactively identified organizational needs to achieve ongoing improvements in service delivery, quality, and consistency.

HR EXPERIENCE

Contractor - Kelly Services/Sterling Engineering March 2020 - March 2020

HR Assistant at Computer Resource Solutions December 2018 - February 2019

HR Clerk - US Security Associates February 2018 - October 2018

HR Clerk - Heritage Crystal Clean December 2015 - August 2017

Managed complex expense reports, projects, documentation, and correspondence, and utilized ADP for new hires and terminations. Promptly responded to employee inquiries and achieved time-saving and less errors in departmental operations.

Actively participated in departmental performance improvement activities, grew company revenue through impactful service recommendations, and continually exceeded expectations of the company and clients.

Acted as mentor and resource in the on-boarding of new associates and fostered a culture of operational and service excellence in compliance with company's standardized instructions and service level agreements.

EDUCATION

Bachelor of Arts in Communications - Northern Illinois University