Illinois University Administrative Assistant
Resume:
NORA MALARSKI
****.********@*****.***
Elk Grove Village, IL
AREAS OF EXPERTISE
Administrative/HR operations
Strategic planning and implementation
Personnel administration
Team leadership & motivation
Customer relationship management
Continuous process improvement
Complex conflict resolution
Filing, reporting, and documentation
IT skills: Microsoft applications (Word, Excel, PowerPoint, and Access, Outlook), ADP Workforce, Basic QuickBooks
KEY ATTRIBUTES
A natural team player, detail-oriented with strong organization & time management skills
Self-starter with ability to follow through without supervision and maintain confidential matters with discretion
Excellent problem-solving & negotiation ability
Outstanding verbal and written communication & presentation skills
Adaptable in responding to issues and inquiries
HR Clerk/Administrative Assistant
Highly motivated and resourceful professional with broad administrative acumen, sharp business instincts, and people management expertise.
Entrepreneurial-minded with remarkable history of success in exceeding organization goals, and objectives. Relentless in driving daily improvements to maximize team performance and achieve unprecedented corporate growth.
Demonstrate ability to stay on top of details and can handle sensitive and confidential situations with complete discretion.
CAREER PROGRESSION
Correspondence Responder
Dovenmuehle October 2020 - March 2022
Ajilon August 2020 - October 2020
Researched and reviewed all written correspondence, including web inquiries and customer issues in compliance and regulatory guidelines.
Maximized the use of technology to promote service excellence and provided 9+ responses daily to the mortgage borrowers.
Maintained positive working relationships at all levels of the organization and kept track of issues and resolutions.
Administrative Assistant
Job Title June 2009 - March 2020
Effectively managed all administrative functions, including staff training/recruiting, documentations, performance management and evaluations.
Coordinated the delivery of multiple assigned projects within tight timeframe, ordered supplies, and maintained accurate inventory, maximizing cost-saving to the company.
Proactively identified organizational needs to achieve ongoing improvements in service delivery, quality, and consistency.
HR EXPERIENCE
Contractor - Kelly Services/Sterling Engineering March 2020 - March 2020
HR Assistant at Computer Resource Solutions December 2018 - February 2019
HR Clerk - US Security Associates February 2018 - October 2018
HR Clerk - Heritage Crystal Clean December 2015 - August 2017
Managed complex expense reports, projects, documentation, and correspondence, and utilized ADP for new hires and terminations. Promptly responded to employee inquiries and achieved time-saving and less errors in departmental operations.
Actively participated in departmental performance improvement activities, grew company revenue through impactful service recommendations, and continually exceeded expectations of the company and clients.
Acted as mentor and resource in the on-boarding of new associates and fostered a culture of operational and service excellence in compliance with company's standardized instructions and service level agreements.
EDUCATION
Bachelor of Arts in Communications - Northern Illinois University
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