Customer Service Non Voice
Resume:
N.Varadharajan
E-Mail: ***********@*****.***;
Mobile: 989-***-****
OBJECTIVE
Seeking middle managerial assignments in Process Management/ Data/ Transaction Processing / with a growth- oriented organization of repute in the BPO industry
PROFESSIONAL PROFILE
A results-oriented professional in Process Operations, Client Servicing, House-keeping & Security Management and Office Administration along with the security-alert management service by adopting the CIS rules and procedures.
Demonstrated success in providing appropriate solutions/ answers to the customer's queries and grievances.A thorough professional capable of thinking in & out of the box. Effective communicator with exceptional presentation skills and relationships management skills.
ORGANIZATIONAL EXPERIENCE
Self Business: -
June 2017 – Feb 2020
Was managing stock analysis and doing on-day trading
Freelancing of content writing for data entry job
Sept 2019 – Feb 2021
Taking Hindi classes for students for Hindi Spoken
Practicing new students in written Hindi for prathmic Exam and the other higher level exams
PREVIOUS ASSIGNMENTS
Tata Teleperformance - Indore - June 2016 - May 2017
Process: Rebel US Email (Non Voice)
Served as Senior Customer Service Associate by registering the complaints given by the customers
Interacting with the customer’s and providing First Time Resolutions to the customers whoever mails us.
Resolving the queries with the help of the tools and from the support of the senior executives and quality executives.
Handling the Customer’s queries by getting updates from the clients and closing the complaints on hourly basis.
Randstad India
For DLF IT Park - April 2015 – June 2016
Served as Customer Service Associate by registering the complaints given by the customers
Interacting with the customer’s and providing First Time Resolutions to the customers who come on Phone
Resolving the queries with the help of the technicians and the other staffs
Handling the Customer’s queries by getting updates from the clients and closing the complaints on daily basis.
Tata Business Support Solutions:- April ‘ 2013 – Jan – 2015
Served as Customer Service Associate
Interacting with the customer’s and providing First Time Resolutions to the customers who come on chat
Resolving the queries with the help of the Application called Siebel
Operating and Validating the Customer’s queries
Handling the Customer’s queries by getting updates from the clients
To ensure customer satisfaction by providing the Quality service and ensuring the Customer’s satisfaction as the prior factor
September ‘10 to March’ 13
* Taken tuition classes from 3rd to degree level at a private tuition center
HCL BPO
September 2008 to August 2010.
Accounts cum Admin Executive
Job Profile
* Planning the Work schedule for the day as per the instructions given by Admin Manager
* Preparation of (attendance) smart cards for all the employees and smart card reports
* Preparation of the (door access) access cards to all the employees and access card reports
* Updating the smart and access card registers and reconciliation of the cards with the balance arrived in the register
* Responsible for attendance, behavior and performance of the security staff inside the office premises
* Updating security with the new techniques adopted and the visitor management policies.
* Preparation of End of the day report in the prescribed format
* Preparation and maintenance of the petty cash register and submitting accounts along with supporting vouchers.
* Updating the contact details of the center every month
* Managing client visits of the process as per the mail received from the managers of the concerned processes
* Arrangement of the decorations for events such as Annual day, Republic/Independence Day, Friday events etc.
* Maintaining the records for the guest house and booking the same as per the instructions and mails received from
the Managers and also working with the legal team for the extension of the guest house agreement with the vendor.
Noteworthy Contributions
* Successfully handled the operations of arranging stationery items to all the process on time.
* Actively involved in the client visits and support in allprocesses which helped in smoothening client operations
* Actively involved in the security operations and in upgrading the smart card system which helped the higher managers to track the in-time and out-time all the employees.
May'05 to Aug' 08
Customer Service Executive
Key Result Areas:
Worked in collection process in HCL Technologies BPO Services Ltd, for 6 months
Job Profile
* Handling the process for big stationary shop: Office Depot.
* Processing the orders sent by customers through fax along with the account numbers.
* Verifying/ checking the address to which the order is to be delivered.
* Generating the order number by feeding the information in the office depot order form.
Client Servicing
* Handling customer service operations & ensuring satisfaction by achieving delivery & service quality norms
* Interacting with the customers to gather their feedback regarding the products utilities.
* Maintaining cordial relationship with customers to sustain the profitability of the business.
Noteworthy Contributions
* Successfully handled the operations for the Fax processing process in the organization.
* Actively involved in handling the client fax orders for the stationary.
Venkatesh& co
Worked for Datamatics Technologies
Tenure Months: Dec'04 to Apr'05,
Designation: US Tax Preparer
Key Responsibilities
* Involved in tax preparation, filing returns through net. & book marking for US taxation.
Aithent Technologies
Jan'04 to Apr'04,
Designation: US Tax Indexer
Key Responsibilities
* Handled the book-marking and preparation of formats relating to the clients of XPITax Software Com
ACADEMIC CREDENTIALS
2021 - M.B.A – Self Management & Crisis Management) – Annamalai University
2002 Master of Financial Management, Pondicherry University
1999 B.Com, Voorhees College, Madras University
Praveen Uttarardh - Hindi Final Exam
Languages Known:
English, Hindi, Tamil,
DATE OF BIRTH: 23/08/1978
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