AIGEL KAZNABAEVA

MANAGER GUESTS

EXPERIENCE,

VVIP FLIGHT ATTENDANT AND

HOSPITALITY MANAGER

WELLNESS AMBASSADOR

PROFESSIONAL EXPERIENCE

Accomplished Aviation Professional,

Healthcare provider (Cabin Crew

Manager) offering 12 years of experience

in The Worlds Leading Airline.

Highly skilled in leading the team to

success, creative in problem solving

while remaining composed and

resourceful under pressure.

Dedicated to exceptional world-class

Customer service and guests retention.

Poised VVIP Service specialist with

excellent interpersonal communication

skills.

PERSONAL PROFILE

CONTACT INFORMATION

Villa 123 Jumeirah rd., 35566

Phone: +971*********

E-mail: adqwbl@r.postjobfree.com

LINKEDIN -

http://linkedin.com/in/aigel-kaznabaeva-

80666719a

ACHIEVEMENTS

100% attendance record in 2014

Exceed Expectations Rating - 2011-2013

Professional Rating in 2012, 2013, 2015

Top Selling Cabin Senior in October 2018

June, August, November 2019

Promotional Cabin Crew for multiple

Etihad Airways Sponsorships 2011-2018

Led the salon staff/team to provide excellent services and maximize salon profit

Managed day-to-day operations of the salon including opening and closing procedures, staff performance and customer intake/footfall

(COVID compliance)

Conducted daily internal briefings as per Bedashing Beauty Lounge values and SOPs.

Assisted in Interviews, hiring, trade-testing and training of salon staff on procedures, policies and health regulations, conducted counseling as part of performance management.

Prepared monthly scheduling and Scheduled staff to ensure adequate coverage of the daily salon's needs.

ETIHAD AIRWAYS CABIN MANAGER 2015 - 2020

In charge of Cabin Crew performance, ensuring best levels of safety, security and guest experience are met.Managing service conduct by ensuring service consistency and its high delivery standards by the cabin crew. Nominated as an On Board Coach by the management and entrusted to upskill and motivate cabin crew in flight. Provided regular coaching and support to newly recruited team members. Managing cabin crew performance in flight by conducting regular assessments for cabin crew and providing them with both, positive and constructive feedback ensuring their performance is on a par with the company’s high standards.

The areas evaluated by me included: service and safety knowledge and standards, hospitality skills, service language, style & image, and professional attitude. Managing guests’ experience in flight and leading the team to ensure our guests’ satisfaction and loyalty. Used my personality and skills effectively when conducting a service recovery and turning every dissatisfied guest into a loyal members. VVIP CABIN CREW 2015 - 2016

Presidential Flights Company Secondment by Etihad Airways. I have been selected to operate VIP flights, ensuring the highest Royal protocols, VIP Service and High End Hospitality standards are met. This opportunity extended and polished my knowledge of Luxury products and procurement.

Part of the company’s promotional team representing Etihad at numerous high-end venues and events worldwide, promoting the onboard products and services, engaging with guests, and offering the experience of our signature hospitality and F&B services Selected Crew BEDASHING BEAUTY LOUNGE DUBAI

BRANCH MANAGER

June - 2021- present

As the Bedashing Beauty Lounge Branch Manager I:

ETIHAD AIRWAYS

ETIHAD BRAND PROMOTIONAL CABIN CREW 2011-2017

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