Wanda Gail Cole

**** ** *** ***

Apartment *

Archdale, NC 27263

Cell#: 336-***-****. Email: adqwbc@r.postjobfree.com

Objectives:

To utilize my professional skills successfully through Customer Service, Call Center Representative, Receptionist, Clinical Secretary, Collections and Data Entry Assistant.

Skills:

Strong written and verbal skills.

Proficient in Microsoft Applications

Reliable and dependable

Flexibility to deal with high extreme tasks

Demonstrates strong level of internal customer service interactions.

Work Experience:

Self-employed - 4/6/2021 – 11/30/2021 336-***-****

Position: Caretaker

Responsibilities:

Assist patient with bath’s every other day.

Help patient to the bathroom.

Prepared 3 meals a day.

Prepare and assist patient with daily meds.

Take vital signs daily (temperature, blood pressure, oxygen levels and light housekeeping.

Squeaky Cleaning Service (Self-employed) – Trinity, NC 9/30/2017 – 4/5/2021 336-***-****

Position: House and Commercial building janitor

Responsibilities:

Cleaned all glass items with glass cleaner

Polished furniture

Swept, vacuumed, and mopped floors.

Emptied and replace trash cans with clean liners.

Washed dishes, table, stove, refrigerator, and kitchen cabinets.

Feather dusted windowsills, blinds and baseboards.

*Extra duties: helped to organize kitchen cabinets, closets, and hutches*

Ralph Lauren Distribution Center - High Point, NC 1/5/2017- 9/29/2017 336-***-****

Position: Scanner in the Returns Department

Responsibilities:

•Lifted boxes of merchandise from a floor pallet onto my table to begin scanning process.

•Opened boxes from vendors scanning each piece of merchandise by UPC tickets for process of making new price tickets.

•Entered number of pieces scanned which generated a label with product information and exact number of pieces being returned back to vendor.

•After completing scanning process. I put boxes on a pallet and pushed to return area for shipping to send to vendor.

EGS – Greensboro, NC 1/8/2016 - 12/8/2016 800-***-****

Position: Call Center Representative for The New York Times

Responsibilities:

•Answered inbound calls with specified greeting in a friendly manner.

•Assist customers with delivery complaint issues, billing and technical support.

•Use "empathy and sympathy" when needed to help customers know that we care about there problem.

•Adhere to all policies and procedures.

Walmart- High Point, NC 10/2/2015 – 1/7/2016 336-***-****

Position: 3rd shift stoker for Health and Beauty Aids Department

Responsibilities:

•Unboxed and stocked shelves with products for filling empty spaces.

•Break down empty boxes and place in trash compactor

•Discard of all empty plastic and place in receiving department.

•Straighten area by pulling all products to the front of their assigned shelf for easy access to customers.

•Collect all opened and empty containers placing them in area for inventory controller to send to Vendor.

Walmart- Kernersville, NC 3/15/2015 – 10/1/ 2015 336-***-****

Position: 2nd shift stoker for Health and Beauty Aids Department

• Responsibilities are the same as above job at Walmart in High Point.

Target - Greensboro, NC 11/7/2014 – 3/14/ 2015 (336) 856 – 1066

Position: Sales Associate/Back-up Cashier

Responsibilities:

•Helped customers to find sizes of clothing or any products interested in purchasing.

•Folded and straightened clothes in Ladies Wear, Infants/Toddlers, sizes 6 through 14 boys and girls clothing and shoes.

•Operated phone system taking all incoming calls and paging appropriate person for calls.

managed fitting rooms to recover tried on clothing, hanging and folding pieces placing articles in appropriate areas.

When needed, was back-up on check out lanes ringing up customer and bagging purchases.

Soma Intimate Apparel- Greensboro, NC 6/2/-14 – 11/ 6/2014 336-***-****

Position: Sales Associate and Bra Specialist

Responsibilities:

•Responsible for measuring and fitting customer for proper bra fit in the fitting room.

•Successfully sold more than 1 item per customer which resulted in a 30% increase of daily sales and helped me to meet personal and store sales goals.

•Received merit for exceeding targeted sales goals and for being #1 top sales associate for the month.

•Folded or hung tried on garments in their prospective place.

•Assisted customers with sizes needed to try on and purchase.

•Collected customers current information and entered in data system.

•Friendly answered phone calls and greeted customers as they walked into the store.

Belk's - Greensboro, NC 8/1/2013 – 6/1/ 2014 336-***-****

Position: Cosmetic Beauty Adviser

Responsibilities:

•Friendly greeting the customers.

•Performing make-overs (applying skincare/foundation/eye and lip color finishing with a face powder).

•Successfully arranged products in cases and on back ledges (shelves) according to schematics.

•Opened and put away incoming stock.

•Called customers on a daily basis for follow-up appointments/customer satisfaction with products purchased which resulted in a 12% increase in our cosmetic counter sales.

•Exceeded excellent customer service by giving customers hand and facial massages.

•I was recognized as being #1 cosmetic beauty consultant for top sales and exceeding daily goals.

•Each customer was treated like they are my best friend. They became family to me and not just a customer.

Dillard's - Greensboro, NC 3/5/2010 - 7/ 31/2013 336-***-****

Position: Cosmetic Beauty Adviser

Responsibilities:

•Exceeded targeted sales goals by 25%. Demonstrated that customers come first by serving them with a sense of urgency.

•Described use and operation of merchandise to customers.

•Shared product knowledge with customers while making personal recommendations.

•Performed make-overs and facials as a personal service for my customer.

•Worked as a team member to provide the highest level of service to customers.

•Maintained friendly and professional customer interactions.

•Verified that all merchandising standards maintained on a daily basis.

•Created strategies to develop and expand existing customer sales which resulted in a 35% increase in monthly sales.

•Displayed merchandise in cases using schematics.

•Responsible for updating customers information and purchases in the CAD system.

•Called customers to book appointments for all events which increased counter sales by 15%.

Education:

High Point Central High School, High Point, NC 1968 – 1970

Guilford Technical Community College Jamestown, NC 1972 - 1972

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