Customer Care Advisor

CURRICULUM VITAE

Name :Komugisha Fiona

Nationality : Ugandan

Gender : Female

Contact : 070*******/078*******

Email :************@*****.***

CAREER OBJECTIVES

I am a motivated, adaptable and responsibly gifted with ability to learn new things. I can work in a complex environment with multiple tasks, committed to achieving and

exceeding targets and business objectives.

My reliability, communication skills, responsibility and friendly nature are assets I would bring to work, I have experience in Customer Care Services, Sales management, strong organizational,

Procurement and administrative skills with the ability to work independently and use my own initiative.

AREAS OF EXPERTISE

Consultative sales

High-level of sales proficiency

Strategic Planning/Analysis

Integrity-Based selling

Competitive Intelligence

Commitment to Client service

EDUCATION BACK GROUND

YEAR INSTITUTION AWARD

2012-2014 Makerere Business Institute Diploma (Banking and Finance)

2010-2011 ST. Bernard’s College Kiswera U.A.C.E

2005-2008 Kibubura Girls school U.C.E

1997-2004 Ebenezer Primary School P.L.E

WORKING EXPERIENCE

Jukena supermarket

2014

Assistant Administrator

Responsibilities

Handling cash both from sales and purchases of daily transactions, this actually taught me book and record keeping which improved my accounting skills.

Monitoring stock so as to avoid any sort of shortage.

Receiving and payment of invoices to help in the day to day running of the business and forwarding them to the manager in operation.

Store management and maintenance to keep awareness of the available and non available products.

Consistently improve on customer and supplier relations, this helped improve in the quality product from suppliers.

Uganda Telecom (UTL)

Customer Care Advisor

2014- 2016

Responsibilities

To advise customers accordingly as per company policies on products and services.

Handle customer complaints and make sure they are resolved to customer satisfaction.

Telesale company products and services to customers in order to maintain and expand on the growth of the customer base.

Meet company monthly targets which I did and always topped in my team.

This helped to widen and perfect my Customer care services, due to that in less than a year i was latter promoted to the retention team in the Call Centre, where

I retained quite a number of customers which is evident from my Key Performance Indicators.

Startimes DTV UGANDA

Customer Care Operator-Jinja Branch

2016- To date

Handle customer complaints and make sure they are resolved to customer satisfaction.

Telesaling of company products and services offered and ensuring customer retention.

Payment of customer monthly subscription and making sure to remind the customers to come back and pay when their due dates are soon.

Store management and stocktaking of company products so the branch is always stocked

Ensuring customer satisfaction and creating awareness of new promotions to the company

Convincing customers to upgrade their payment packages so as to access better channels

SKILLS AND RESPONSIBILITIES

Computer skills (Ms. Word, Excel, Power Point, Access and Internet)

E-tax services

Business Plan

LANGUAGES SPOKEN WRITTEN

English Excellent Excellent

Runyakitara Excellent Excellent

Luganda V.Good V.Good

HOBBIES

Meeting and making friends

Reading novels

Travelling

REFEREES

1.Mr.Wanditi Ivan

Human Resource Manager

Startimes DTV

Tell: 077*******

2. Ms. Zalwango Barbara

Manager Customer Care

Startimes DTV

Tell: 070*******

3. Mr. Twesigye Itungo Nathan

Principal

Makerere Business Institute

Tell: 077*******

Contact this candidate