Customer Service Management Assistant

AZWIANEWI PRETTY RAULIMI

**** **** ******

ALEXANDRA

2090

SKILLS

Telephone Etiquette, Communication Skills

Timekeeping Abilities.

Ability to work and function in a high paced

environment.

Pressure Handling Abilities, Organizing Skills.

Ability to adapt to change.

Ability to function as a team and independent.

Languages: Tshivenda (Home Language)

: English, Xhosa, Zulu, Sotho, and

: Tsonga

Code 10 Drivers license

EXPERIENCE

TELESURE/1LIFE DIRECT

SALES CONSULTAN T

Duration : 01/09/2016 - 20/11/2018

RECEIVING INCOMING CALLS AND

TRANSFERRING CLIENTS TO THE CORRECT DEPARTMENT.

CONTACTING CUSTOMERS VIA TELEPHONE AND EMAIL TO SELL FUNERAL PRODUCTS

ANALYZING AND RESOLVE SERVICE ISSUES PROMPTLY

BUILDING LONG TERM AND POSITIVE

RELATIONSHIP WITH NEW AND OLD CUSTOMERS

ATTENDING EDUCATIONAL TRAINING FOR PROFESSIONAL GROWTH REFERENCE

MR C MAMPURU (MANAGER)

011-***-****/082-***-****

MR L.J MOKHUDU (MANAGER)

011-***-****/082-***-****

CREDIT CLEAR & LIFE POWER

CUSTOMER SERVICE AGENT

Duration : 03/12/2018 - 10/01/2020

GREETING CUSTOMERS WARMLY AND ASCERTAIN PROBLEM OR REASON FOR CALLING.

WORKING WITH CUSTOMER SERVICE MANAGER TO ENSURE PROPER CUSTOMER SERVICE IS BEING DELIVERED.

RECEIVING INCOMING CALLS FROM BLACKLISTED CUSTOMERS WHO WANT ASSISTANCE ABOUT CLEARING THEIR NAMES.

TAKE PAYMENT INFORMATION AND OTHER PERTINENT INFORMATION SUCH AS CHANGING PAYMENT METHODS AND CONTACTS INFOR.

REFERENCE

SINAH ONKGOPUTSI (MANAGER)

011-***-****/076*******

AFRIZON TELECOMMUNICATIONS

SALES CONSULTAN

Duration : 13/01/2020 - UNTIL PRESENT

SELLING CELLPHONE CONTRACTSON BEHALF OF MTN

ASSISTING CUSTOMERS TO ACTIVATE THEIR NUMBER AND RICA REGISTRATION ASSISTING CUSTOMERS WITH DELIVERY OF THEIR PHONES BY CONNECTING THEM WITH DSV COURIER

RECEIVING INCOMING CALLS FROM CUSTOMERS WHO WANT TO INQUIRE ABOUT THEIR. CONTRACTS WITH MTN

REFERENCE

GINA MHLANGA (TEAM LEADER)

011*******/067*******

DUANE (MANAGEMENT)

276********/011*******

Contact : 073*******

Email : ***********@*****.***

DOB : 1992/09/25

EDUCATION

MATODZI SECONDARY SCHOOL

GRADE 12

Passing Year - 2011

Grades : GRADE 12

English, Tshivenda, Economics, Accounting, Tourism and Life Orientation

COMPUTER ADVANCED END-USER

DELIGHT COMPUTER

Passing Year - 2012

Grades : • WINDOWS 98/2000/XP/VISA, NTRODACTION TO PC, SPREADSHEET

• WORD PROCCESING, PRESENTATION,

DATABASE, KEYBORD SKILLS

• INTERNET AND E-MAIL

EKURHULENI WEST COLLEGE

MANAGEMENT ASSISTANT N4 AND N5 CERTIFICATE

OFFICE PRACTICE, COMMUNICATION, INFORMATION

PROCESSING, COMPUTER PRACTICE,

ENTREPRENEURSHIP AND BUSINESS MANAGEMENT

EKURHULENI WEST COLLEGE

MANAGEMENT ASSISTANCE N4&N5

Passing Year - 2015

Grades : MANAGEMENT ASSISTANT N4 AND N5 CERTIFICATE OFFICE PRACTICE, COMMUNICATION, INFORMATION

PROCESSING, COMPUTER PRACTICE,

ENTREPRENEURSHIP AND BUSINESS MANAGEMENT.

Contact this candidate