Customer Service Support Specialist

Professional Experience

Magna Seating (Duncan, SC) February 2022 - Present

Material Planner

Communicating with suppliers to ensure timely deliveries of material according to the latest release information

Expediting deliveries as needed for production requirements

AllSource PPS/Agile One (Greer, SC)

Logistic Quality Specialist November 2020 -January 2022

Same position as listed below. Contract was re-issued to new employer.

Reduced VDA/B-10 label non-compliances by 40%

Gemba Walks, Rack Cleanliness project, communicate Zero Cardboard Initiative non-compliances

Wrong deliveries (L/R, mislabel, mixed) - Line side impact prevention – Support Industrialization process

Redi-Group North America (Greer, SC)

Logistic Quality Support Specialist June 2018 – November 2020

Responsible for communicating label compliance to suppliers for BMW Mfg. and PNW

Review/track non-compliances, communication and resolution with suppliers and other parties involved

Reduced VDA/B-10 label non-compliances by 35%

Gemba Walks, Rack Cleanliness project, communicate Zero Cardboard Initiative non-compliances

Back up for wrong deliveries (L/R, mislabel, mixed)

Logistic Quality Support Specialist -BMW Consolidated Services May 2017 – June 2018

Independently inspected incoming deliveries from NAFTA suppliers in receiving or quality area

Determined causer of wrong delivery – CR entry -Debit process supporter for BMW Consolidation Service

Communicated non-compliance to all parties involved, responsible for data used in weekly reports to management, provide information to initiate solutions

Mermet (Cowpens, SC)

Customer Service Specialist January 2014-February 2017

Independently helped customers worldwide with needs

Coordinated orders with planning, provided compliant documentation to warehouse and shipping

Resolved any issues with orders

Contec Inc. (Spartanburg, SC)

Export Specialist/Customer Service March 2005-November 2013

Processed international and domestic customer orders ensuring receipt of orders in a timely manner by coordinating planning/purchasing, shipping, and off-site warehouses

Ensured NAFTA/customs compliance

Helped increase international and Athletix product sales by approximately 25%

Aided a sales team of 25 with excel reports, data analysis and translations

DAA Draexlmaier Automotive (Duncan, SC)

Buyer Contracts and Services/Diversity Supplier Coordinator November 2000-March 2005

Responsible for contracts, leases, office supplies, indirect materials, and wire harness raw materials

Request for Quotes, price negotiations, contracts, releases and purchase orders

Followed up on orders to ensure JIT reception of goods/services

Implemented a diversity supplier program, represented DAA at local diversity functions

Produced regular reports to management and customers

Acted as translator of purchasing related documents

Education

Middlesex University (London, England) and Fachhochschule Reutlingen (Germany) – International BA in Business Administration (Betriebswirt)

Languages/Experiences

English, German, French and basic Spanish

German American Club of the Carolinas Board Member

Church – Fitness Group and Social Event Organizer

Technology

Google, AVX, Dynamics, Microsoft Office, Skype, SAP

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