Customer Service Resources Manager
Resume:
DaiMiona Jones
Indianapolis, Indiana 46268
Phone: 205-***-**** (C)
Email: ********.*******@*****.***
Objective
To obtain a position that will allow me to utilize my education as well as comprehensive customer service, communication, critical thinking and problem solving skills.
Education
Bachelor of Business Administration, May 2019
University of North Alabama, Florence, AL
Major: Human Resources Management
Work Experience
Cheddar’s Scratch Kitchen, Server, Indianapolis, IN
(March 2022- present)
Prepare restaurant tables with special attention to sanitation
Attend to customers upon entrance
Present restaurant menus and help customers select food
Take/serve orders and answer questions or make recommendations for other products
Collaborate with other restaurant servers and kitchen staff
Deal with complaints or problems with a positive attitude
Issue bills and accept credit payments
Data Recognition Corporation, Human Resources Intern, Indianapolis, IN
(February 2022- July 2022)
Interview candidates in-person and via video-conference
Send offer letters, follow up for confirmation of acceptance
Review employee new hire paperwork
Handle day to day HR responsibilities
Maintain HRIS records
Assist HR representatives and scoring center staff in the resolution of employee relations
Responsible for onboarding new employees
Educate new employees on the policies and procedures
Conduct criminal background checks, degree verification and confirm employees’ eligibility to work in the United States
Empower Inspire Life Changes LLC, Human Resources Manager, Indianapolis, IN
(August 2020-present)
Managing the staffing process, including recruiting, interviewing, hiring, and onboarding
Ensure job descriptions are up to date and complaint with all local, state and federal regulations
Developing training materials and performance management programs to help ensure employees understand their job responsibilities
Providing the necessary support systems for payroll requirements
Help contractors with tech support issues
Responding back to emails and handling complaints
Customer Care Advocate, CareSource, Indianapolis, IN (July 2019- August 2021)
Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements
Ensure all HIPAA and State requirements/regulations are always adhered to
Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction
Build and strengthen member or provider relationships by providing quality customer service.
Maintain knowledge and understanding of all processes and procedures
Adhere to all departmental and company policies and procedures
Maintain complete and accurate documentation of all of telephone and written communications
Act as a mentor to new hire employees
Perform any other job related instructions, as requested
Culinary Professional, Longhorn Steakhouse, Indianapolis IN (August 2017-March 2020)
Make sure guests feel at home and welcome while providing excellent service
Maintain the learning menu
Ensure that we package food for convenience without compromising quality
Build Guest Loyalty with order accuracy and on time delivery
Focus on clean and sanitized Guest touch points and work area
Shift Leader, Jack’s Family Restaurant (June 2014-2017)
Assists Assistant Manager in ensuring and leading all employees provide outstanding service, satisfied guests
Assist in development and coaching the team
Understands, enforces, and adheres to all company policies and procedures
Assists in maintaining all company operations standards and compliance
Utilize operations systems to run a great restaurant every shift, every day
Delivers consistent, high quality products daily, every shift
Implement restaurant controls, especially cash & inventory
Assists Assistant Manager in maintaining appropriate staffing and may assist with weekly schedules
Maintains and records accurate inventory
Always maintains a clean facility
Performs other duties as assigned
Skills
Excellent written and oral communication skills
Attention to detail
Organizational and analytical skills
Ability to multi-task
Ability to work independently with moderate level of direction
Flexibility
Time management
Willing to adapt to shifts requirements or priorities
Ability to interact effectively at all levels and across diverse cultures
Achievements
Sigma Gamma Rho Sorority INC. Spring 2020
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