Linda University Adjunct Professor

IRVENT R TORRES, PhD, MPH, MA, MDiv, CMedEdu

************@*****.*** – *******@****.***

Experienced Cross-cultural healthcare and mentoring with demonstrated history focused on Medical Education, Quality and Performance Improvement, Talent Development and Physicians Relations. Strong skills for planning, policies and procedures for safety, quality and performance improvement and exceptional professional, development of nurses, residents, physicians, staff, and faculty. Expertise includes:

*Strategic Planning

*Quality and Safety

*Accreditations-GME

*Assessment/Evaluation

* Presentation Skills

*Training Planning

*TQI-TLC *Budget Planning *Patient Experience

EDUCATION

PhD Higher Education Administration, Talent Development, Strategic Management 1994-1998 University of California, UCLA, Los Angeles MPH Healthcare Management & Public Health Care Policy 2005-2007 University of California, UCLA, Los Angeles Post Doctoral Fellowship -Medical Education

2003-2005 University of Southern California Keck School of Medicine Department of Medical Education

Focus: Quality of Health Care/Administration/Health Care Performance Improvement Leadership

MA Critical Thinking and Organizational Human Development May 1991-1993 University of Massachusetts at Boston EMPLOYMENT HISTORY

September 2020-Dec 2020 – St Joseph-Providence Health System Northern California, Eureka Family Rural Medicine Program, Medical Education Manager

May 2017- UCLA College of Life Sciences and Psychology; Administration UCLA Principal Administrator of the Center for Research, Education, Training, Healthcare Disparities and Strategic communication. Oversight of the full range of activities

2007-2011 College President of the Adventist University of Arusha Tanzania Nairobi, Kenya Adventist World Headquarters of Higher Education 2008-2011 Academic Vice Chancellor, University of Arusha East Africa. Oversight of Health Sciences Student Talent Development, university faculty development and supervised program evaluation, assessment, and research. 3000 college and graduate students

2001-2003 Associate Professor of Medical Education and Assistant Director Teaching Learning Center for Equity and Diversity TLC Loma Linda University Graduate School

Consultant Director of the Health Sciences Professional Education Program Health Sciences and Medicine Minority Student Mentoring P

EMPLOYMENT HISTORY (continue)

2002-2003 Visiting Assistant Professor University of California Riverside, Extension Department of Law and Policy. Legal and Research Writing 1999-2001 Adjunct Professor, San Bernardino Valley College, California Department of Philosophy, Religion, Logic and Medical Ethics 1994-1998 University California Los Angeles, Research Assistant, Dr. Val Rust, and Chancellor Les Koltai, Under Secretary of US Dept of Education Ted Mitchell 2012-05/16 Managing Director Hugo Domingo Consultants, Ltd., Dar es Salaam, Dubai, East Africa Health Care Systems Management, Academic Talent Development and Community Public Health Promotion Media Consultancy

Clients: East Africa National Ministries of Health, Sciences and Education, Training; Tanzania Education and Public Health Ministries, HUAWEI, Zantel, Malaria No More-Zinduka (The Bill Gates Foundation) 07/1-4/2013 Managing Director of Hugo Domingo Ltd, headed the events media logistics for the First Economic African Women Forum in Africa hosted by Ms. Michelle Obama and Ms. Laura Bush and and the joint visit of USA Presidents Barack Obama and George Bush

2011-2012 Regional Director of Patient Access Adventist Health North, St Helena Hospitals, CA Director for patient access, medical education and program evaluation. Headed training and procedures to improve quality of service, prevention of medical errors, and productivity relevant to patient care, case management, nurse navigators and hospitalists.

2011-2012 Director of Hospital Mission and Marketing & Community Outreach Adventist Health, Clear Lake Hospital, California. Business Intelligence for new emergency healthcare services to influential organizations, state, federal and community partnerships

2008-2011 Chief Administrator Adventist University of Arusha Medical Clinic, Tanzania10, 000+ patients served. Administrator of a university community based medical clinic. Increased revenues 212%, rescued institution from financial malpractice, resolving favorably government fiscal investigation 1992-1993 Business Manager LaSell University, Auburndale, MA 1991-1992 Business Manager Collegiate Services Boston University – 660 Corporation Page 2 – Irvent Torres

ADVISORY AND SERVICE APPOINTMENTS

2007-2016 Adventist Health International East Africa Planning Trustee of the first Adventist Health School of Medicine, East Africa 2009-2021 UCLA School of Public Health, EMPH: Accreditation Taskforce, Health Care Management and Policy Program: Advisory Committee 2012-2013 Member of the Feed the Homeless Lake County Community Committee Clearlake, California

2008-2015 Active Member of the Tanzania National Ministry of Education Commission for the Advancement of Education, Health and Science and Technology, East Africa

1994-Pres Member of the Comparative and International Education Society and BEME-Medical Education Society, UK

RECENT ACCOMPLISHMENTS

• TQM Lean programs for optimizing productivity and providing training and change management orientation for public health leadership development and to implement a comprehensive academic programs assessment. UOA

• Conducted community survey and operational analysis, developed ROI scorecard/metrics, for Adventist Health California

• Developed vision statements, and risk management and safety strategic plans for five centers of excellence including the Vascular Institute, Diabetes Center and the Women’s Health Services Centers of Excellence. SEHA, HAAD Health Ministry, UAE-Dubai

• Conducted TQM in training professional programs connected mainly with organizational change and health education, strategic performance improvement planning and healthcare professional development in East Africa. Inter-University Council of East Africa Nations and the Tanzania Commission for Universities-TCU

• Developed and rolled-out a performance tool- to standardize projects, marketing and accounting management processes university and three community health satellites campuses and health clinic network in Mbeya, Musoma, and Arusha. Tanzania, East Africa

• Hired, recruited, attracted and retained faculty and staff

• Administrator of a university based regional medical center. Increasing revenues 212%, rescuing institution from financial malpractice and resolving favorable government fiscal investigation, accreditation renewed. 10,000 patients yearly Page 3—Irvent Torres Curriculum Vitae

CERTIFICATIONS

• Patient Privacy and Infection Control, UCLA-VA-Health System

• Patient Information Security, Cyber Security, UCLA-VA-Health

• Good Clinical Practice, Human Subject Protection, IRB, UCLA-VA-Health System

• Biomedical and Genetic Research, UCLA-VA Health System

• Health Care Leadership, Quality of Care and Risk Management, Adventist Health System INTERNSHIP

• UCLA VA Hospitals Sepulveda and West Los Angeles, Patient Safety, Quality of Care, Pain Management Research

METRICS

• Juran TQM Institute, Quint Studer Methodology, TEAM-TQM, STATA, SSPS, SAS

• JCAHO and JCI

• NIH Protocol

• Quantitative and Qualitative Research Analysis

SPECIAL ASSIGNMENTS

Enterprise Resource Planning System (ERP) Steering Committee, 2007-2009 – Primary member of the Steering Committee designed to coordinate, support and recommend new student teaching and learning system installation. Student Centered Teaching and Learning and Outcomes First – Merged processes, services and staff to streamline student, recruitment, enrollment, retention and academic and financial services

Academic Chancellor, 2008-2011 – Oversaw the college of distributed learning staff while the University re-organized; accountable for correcting the budget and national student loan process and accountability to align with students, college and university needs; addressed and resolved quality assurance and academic outcome according to USA and International accreditation standards

Unfolded and Implemented Global Health Academic Excellence, 2010-2011. Developed with Deans and Faculty and Business Leaders, the Global Academic Excellence Check List for course for student engagement design to support business and vocational expectations, enhancing Peer –to- Peer accountability for support services for students, faculty and business Organized and Facilitated Strategic Plan VISION:2020 – University Board of Trustee appointed and charged with coordinating Vision 2020 Strategic plan, strategic leadership teams, strategic metrics, timeline and open communication platform Faculty and Staff Development Vision 2020- Facilitated retreats to create unified, detailed academic works and curriculum enhancement, accountability structures and communication norms with colleagues and students

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INNOVATIONS

BBT Program (BE Brilliant) Developed a teaching and learning Performance Improvement for an Academic Equity and Excellence Model, to determine appropriate training of staffing, required for academic mentors, advisors and all health science academic services department

Community Outreach Obtained National Evaluation and authorization for Establishing Three New community health outreach Weekend and Night campuses for accelerated health services careers

Teaching and Learning Student First and Customer Service Program Quarterly Training and Feedback for internal business type of a lean total quality training program for iCARE 4U Program that addressed customer service issues in the new millennium and incorporated role mentoring and modeling in dealing with Adult students, Millennial Students and Generation X types and First Generation college-medical and health sciences students Global WI-FI Services Implemented the first in East Africa Tanzania WI-FI on line phone registration for all academic programs from any location in Africa and overseas. Registration, fees, grades and financial payment possible through secured cellular-mobile phone technology for students and faculty recording of grades

Career, Money and U! Program, (C$U) merged career services into academic advising to enhance employment placement and business and emerging industry involvement advising to support specific employment needs, and healthcare skills objectives Academic Secret Shopper Program – Established and implemented balance scorecard to measure advancement of college strategic objectives to include Noel-Levits, NSSE and FSSE; interval surveys to measure learning outcomes, graduation patterns, customer satisfaction and engagement by establishing a secret shopper programs focus groups to measure relevancy of programs and training over a three-year period

PROGRAM ENHANCEMENTS

Developed with Deans and Faculty and CEO’s a new type of STUDENT HandBOOK 2020 Annually updated, enhanced, and expanded the information and support materials within the student handbook. The Student Handbook 2020 evolved from a “throw away, financial waste” document to a “daily-use” tool for students, faculty, staff, and administrators Diversity, Retention, Graduation and Outcomes, implemented with deans and faculty and academic student services an Early Warning Notification 2020 approach to improve communication loop by arranging e-mail and cell phone notification outreach for attendance and talent development

International Medical Education and Nursing Programs-Internship Experiential Learning Outcomes, Developed the University of Arusha partnership with the University of North Carolina Chapel Hill, Arcadia University, Duke University, and the Imperial London College of Medicine

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INTERNATIONAL EXPERIENCE

Development-Government Relations

• 2009-2015 China granted full graduate studies scholarships for Health, Education, and Community Development Leadership for the University of Arusha. Grants awarded by the Government of the Peoples Republic of China, Tanzania to be awarded at the discretion of Vice Chancellor Irvent Torres. Estimated value per student of $50,000, with total Gift value $450,000.

• Conducted TQM in training professional programs connected mainly with organizational change and higher education reform, strategic planning and teaching and learning professional development in East Africa. Inter-University Council of East Africa Nations Carnegie Foundation.

• Recovered 300 million Tz Shilling with the National Student Loan Ministry

• Facilitated lines of communication for planning and performance metrics of the East Africa Inter University Higher Education Consortium in the integration of Higher Education: Kenya, Tanzania, Uganda, Rwanda, Burundi, according to USA and International Accreditation Guidelines

• Community Health Care Initiative sponsored by USAID and the Carnegie Foundation. A gift value of $150,000 renewal every year for five years. Governance

• Hired, recruited, retained faculty and staff, head of 252 faculty and staff

• Served as Trustee of the University of East Africa, Kenya East Africa.

• Selected and voted top private university in Tanzania at the end of my tenure.

• Increased student enrollment and graduation outcomes 300%

• Established six international and U.S. accredited graduate programs.

• Established three new satellites campuses

• The Tanzania Ministry of Health, Science and Education granted accreditation and license to the University of Arusha Orphanage as academic healthcare research center

AWARDS & RECOGNITIONS

2008-2015 Executive Member of the Tanzania National Ministry of Education Commission for the Advancement of Education, Health and Science and Technology, Executive member of the East Africa Nations Inter-University Commission 2002-2003 Loma Linda University, teaching excellence 1999-2001 San Bernardino Valley College, teaching excellence 1994-1998 UCLA, Academic Talent Opportunity Scholarship Award 1997-1998 Spencer Foundation Fellowship # 131368

4/23/1992 Harvard University Extension, the Emanuel and Lilly Shinagel Writing Award Page 6 – Irvent Torres Curriculum Vitae

PRESENTATIONS – PUBLICATIONS

1. Healthcare: mitigating Unconscious Implicit Bias. St Joseph Health System, Eureka, California. Workshop presenter

2. The Unification of East Africa Education & Science Conference, Presenter 3. The International Conference on Medical Education USC Keck School of Medicine, Pasadena, California. Medical Education teaching and learning for the 21st Century. Presenter

4. Team work and Patient Safety and the Prevention of Medical Errors, UCLA School of Public Health, Los Angeles, California, USA. Presenter 5. Learning to Divide the World: Education at the Empire End, Comparative and International Education Review

6. Young Adult’s Moral Education Curriculum: A Critical Thinking Approach, University of Massachusetts Boston

7. Edited Richard A. Schaeffer’s LLUMC Legacy, 2003 version, Loma Linda 8. Edited Ingrid Dahlgren’s Mental Health: Your Worth is Within, 2003, Department of Psychology Loma Linda University

9. Edited Tun Myint Articles and Dissertation: Comparison of Multivariate Survival Analyses on Effect of Treatment of Adult Aids Survival, Loma Linda University AFFILIATION MEMBERSHIP

Comparative and International Medical Education Society, UK FUNDRAISING ADVANCEMENT INFRASTRUCTURE

• Built a new Computer and Research Laboratory

• Renovated university women dormitories

• Renovated the University of Arusha VIP Guest Houses

• Expanded University Clinic and Laboratory, UNICEF-AMREF Funded construction

• Renovated the Campus Cafeteria

• Assisted and facilitated the development and implementation of a performance community outreach strategy for Adventist Health Clearlake, Saint Helena Hospitals a revenue enhancement initiative for hospitals, and community health and physician’s network. In house consultancy

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COURSES TAUGHT

2011 - SPRING EDU 400 UOA Theories of Management and Health care Leadership 2007 - WINTER HLT 249D UCLA Principles of Organizational Leadership (TA-Torrens) 2003 - FALL EDU 300A UCR Law, Policy and Research Methods 2003 - SUMMER EDU 500A UCR Legal writing and Public Policy 2002 - SPRING TLC 400A LLU Critical Thinking, Multiculturalism, and Diversity 2001 - WINTER HS 400A LLU Teaching and Learning in Medical Education-Research 2001 - WINTER TLC 500D LLU Empirical Research & Scientific Writing 1999 - WINTER PHI 400A SBVC Intro to Logic, Ethics and Philosophy 1997 - SPRING EDU 253I UCLA Comparative International Education & Islam (TA Rust) 1996 - SPRING EDU 410D UCLA Research Theories (TA Koltai) 1995 - FALL EDU 209C UCLA Research & Evaluation Methods (TA Koltai) ACADEMIC FOCUS ADMINISTRATION-RESEARCH

UCLA PhD Research Focus: Education and Talent Development in The Health Sciences Leadership. University of California at Los Angeles, 1994-98. Mentors: U.S. Department of Education under Secretary Dr. Theodore Mitchell, Chancellor Les Koltai and Professor Val Rust, UCLA Education Chair. USC Post-Doctoral Fellowship: Medical Education, University of Southern California Keck School of Medicine, Department of Medical Education, 2003-2005 Los Angeles, CA Focus Administration: Curriculum Development, Assessment and Evaluation; Bio-Health Sciences Leadership Mentor: Dr. Julie Nyquist

UMass M.A. Research Focus: Education Critical Thinking: Young Adult Education: A Critical Thinking Approach for Academic Success, University of Massachusetts at Boston, 1991-1994.

Mentors: Patricia Davidson, Academic Vice Provost, Lisa Lahey, Director Harvard University Education, Steven Schwartz, Academic Dean of Sciences and Psychology University of Massachusetts. UCLA MPH Research Focus Leadership: Teamwork in the Health Sciences UCLA Fielding School of Public Health, 2005- 2007.Mentors: Paul Torrence, MD, Dean UCLA,

Thomas Priscelac, CEO Cedars Sinai Health System

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