Development Consultant Dte Energy

CATHERINE J. PETERSON

Cell: 248-***-****. **** Normandy Road adqw70@r.postjobfree.com

Royal Oak, MI 48073

PROFESSIONAL SUMMARY

A Training and Development leader with extensive experience in consulting, and organizational development, assessing, designing, developing, implementing and evaluating learning and talent management solutions. Excellent communicator with a strong customer focus, both internal and external.

KEY QUALIFICATIONS

·Automotive/Auto Finance

·Instructional Systems Design

·Change Management

·Commercial Lending

·Customer Relationship Management

·Conflict Resolution

·Training/Facilitation/Consulting

·Best Practices/Process Improvement

·Diversity, Equity & Inclusion

·Project Management

·Business Acumen

·Business/Needs Analysis

·Curriculum Development

PROFESSIONAL EXPERIENCE

DTE ENERGY, Detroit, Michigan 01/2015-06/2021

Senior Organization Development Consultant

Project managed and executed the 2-year frontline leadership program for 863 new frontline leaders.

Identified, evaluated and selected high level leaders for the DTE Leadership Program

Scheduled, coordinated, facilitated and executed the DTE Leadership Program

Process improved and designed quality leadership program for DTE

Reviewed and evaluated existing leadership programs at DTE

AIMIA, Troy, Michigan 03/2014-01/2015

Training and Performance Improvement Director, Ford Account

Provided leadership and subject matter expertise in the identification of business opportunities, development of strategic solutions and implementation of client programs to ensure strong client satisfaction. Provide direction and guidance to the Training and Performance Improvement team on best-in-class practices, strategies, quality and measurable business results.

Served as the liaison between AMIA and Ford Motor Company for program development

Project managed the design, development and process improvement for Ford Motor Company’s Dealership Training

ALLY INSURANCE, Southfield, Michigan 09/2012-02/2014

Senior Learning and Development Specialist

Provided performance and organizational improvements for Ally Insurance. A strategic partner with business leaders in executing learning and development solutions. Designed, developed, executed and evaluated performance improvement solutions for Ally Insurance and Ally Corporate.

Provided consulting services to leaders

Facilitated LEADing Ally, Ally’s cultural initiative around Core Values

Co-lead for the design, development and implementation for Ally’s Corporate New Manager Training in a matrix organization

Facilitated Coaching for Success, Code of Conduct and Ethics and Interviewing Techniques

Co-designed, executed and analyzed the results of the Management Development needs assessment and identified core curriculum

Designed and developed a leadership framework curriculum for current and new managers (280) to drive the LEADing Ally cultural initiative and ensure common, consistent, and effective best practices across the organization

Designed, developed and facilitated organizational expectations meeting for VP of Operations and other key leaders, driving life-long learning and continuous improvement

Designed, developed and executed a mentoring partnership with Ally employees

Facilitated Gaming Response System activity at the National Sales conference

TD AUTO FINANCE, Farmington Hills, Michigan 07/2011-08/2012

Performance Improvement Consultant

Provided curriculum/learning content and program design and development focused on employee performance improvement, technical skills, and competency/skill development.

Provided program and process management improvement, including quality design, development, execution and delivery for Retail Credit Analysis, Accounting and Dealer Relationship Management training

Provided Human Performance Improvement Consulting and Needs Assessment services

Provided employee performance measurement training

Facilitated and delivered performance focused learning interventions

C J PETERSON AND ASSOCIATES, Royal Oak, Michigan 01/2009-07/2011

Senior Consultant/Coach

Provide coaching, consulting, training, facilitation and instructional design services.

Designed, developed and facilitated “A Conversation on Mentoring” presentation for the Inforum Affinity group

Developed Curriculum Architecture Design, CAD, documents for biotech organization

Designed, developed and facilitated seven “Inside Interviewing” sessions for those in career transition

Coached executives and teams in job search, career development and career transition

Participated in and provided consultation on a strategic planning simulation

Designed, developed and facilitated sessions to promote, implement and evaluate a Learning Management System

Researched and recommended sixty individuals for consideration in Michigan’s Finest event

Project managed the materials/supplies and purchasing/donations for the Coalition of Temporary Shelter project

GMAC COMMERCIAL FINANCE, Southfield, Michigan 08/2004-12/2008

Vice President – Employee and Organization Development

Directed and managed performance and organizational improvements for GMAC Commercial Finance globally. Strategic partner with business units and corporate leaders in executing learning and development solutions enterprise-wide.

Assessed learning/development needs of the organization, created strategy, which aligned learning solutions with business goals, prepared analysis report and presented information to the leadership team

Leveraged team skills and executed departmental workflow processes, which improved efficiencies by 50%

Managed global Employee and Organizational Development team in the design, development, implementation and evaluation of over 40 blended learning solutions

Increased internal session delivery from 2 to 139, saving $252,000 over 2-year period

Managed the scheduling and logistics for all training programs and conferences

Evaluated current leadership program, benchmarked leadership program best practices, created and implemented an improved leadership program, which improved high potential employee business acumen, succession planning and talent retention

Designed, developed and implemented focused interventions for CEO, business units and operations, which improved employee morale and teamwork

Worked with Subject Matter Experts, SMEs, and managed for the CEO, the design, development and implementation of credit analysis curriculum and rotation program, which resulted in improved employee morale, retention and business knowledge

Partnered with the CIO to design and launch a global Management Development Program creating consistent processes and common language enterprise-wide

Led the design and development of the Global Human Resources conferences, which resulted in improved HR competencies including business acumen, strategic partnering and process improvement

Worked collaboratively with key leadership to identify, develop and implement learning and development plans

Designed, developed and facilitated “Performance Management and Coaching” sessions for all leaders and employees globally, which improved management development skills and performance evaluation conversations

Researched hiring and selection strategies, implemented Targeted Selection enterprise-wide, resulting in a standardized and consistent process across the organization, which increased a quality candidate pool

Provided executive coaching

ARETECH INFORMATION SYSTEMS, Port Huron, Michigan 11/2003-07/2004

Customer Relationship Manager – Operations

Managed the relationship between Aretech Information Systems and our customers.

Served as point of contact and implemented customer relationship best practices, which improved customer satisfaction and retention

Managed process improvement initiatives and aligned customer strategic needs with products and services

MSX INTERNATIONAL, Southfield, Michigan 09/1995-02/2003

Director – MSX INTERNATIONAL CORPORATE UNIVERSITY 09/2000-02/2003

Directed and managed all global training and development for more than 20,000 employees. Managed all Human Resource functions for University Staff and a $1M University budget.

Mapped University processes, re-engineered and transformed infrastructure while streamlining processes and reducing operating expenses by 35%

Led task forces for organizational improvements, which resulted in the implementation of a new rewards and recognition program, an improved performance management process, and leadership development program

Executed e-Learning curricula utilizing NETg and Skillsoft, to address global learning needs, which improved over 1,000 employees’ development and saved classroom and travel dollars

Implemented 20 new learning programs, targeted at bottom-line organizational results to improve sales and organizational performance

Revised and implemented Training Policy and Procedure HR 18 and attained Q1 certification

Developed and managed internal/external strategic relationships, which resulted in 20% reduction in costs

Selected and managed vendor relationships, which resulted in a quality resource pool for design, development and delivery of training and non-training interventions

Launched a Certificated and Degreed Engineering Distance Learning program collaboratively with Michigan Technological University, MTU

Directed and managed the Central Michigan University educational relationship

Participated on the University of Michigan Advisory Board recommending improvements in the U of M Master of Arts Performance Improvement and Instructional Design program

Manager, Training Services Division 02/1998-09/2000

Provided strategic, full-service business solutions to Ford/Visteon clients. Provided leadership and direction to 50 MSX professionals, including all HR functions.

Supervisor, Training Services Division 01/1996-01/1998

Managed all HR functions. Increased client business by 100%.

ISD/Performance Consultant, Training Services Division 09/1995-01/1996

Conducted needs analyses, designed, developed and delivered learning workshops for Ford Motor Company.

EDUCATION / CERTIFICATIONS

Master of Arts-Education, Michigan State University, East Lansing, Michigan

Bachelor of Arts-Education, Michigan State University, East Lansing, Michigan

Certified in Targeted Selection®, behavioral interviewing

PROFESSIONAL DEVELOPMENT

800+ hours of training in.

·Process Consulting

·Leadership

·Teamwork

·DDI

·Franklin Covey

·Managing Complex Change

·Instructional Systems Design (ISD)

·Organization Development (OD)

·IRI Consultants to Management

PROFESSIONAL AND CIVIC AFFILIATIONS AND AWARDS

Leader Dogs for the Blind

Mentor for Menttium® Corporation since 2005

Coalition of Temporary Shelter (COTS)

Buy Michigan Now

Veterans Association

PROFESSIONAL AND CIVIC AFFILIATIONS AND AWARDS

https://www.linkedin.com/in/cjpete

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