Center Representative Package Handler
Resume:
Audrey Johnston
Objective is to gain steady, full time employment with a company that I can consider retiring with as I work my way up the ladder through dexterity and dedicated hard work. Sacramento, CA 95821
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I am extensively experienced as a Customer Service Representative/Sales in the last decade especially in a call center environment but am open to a break from hardline focus on sales. I was also very effective in a retail environment and equally successful working in the food service industry. I would also love to work in a warehouse environment as I have about a years experience very early on working as an Order Selector/Puller in a floral supply warehouse. I am an exceptionally quick study with above average intelligence and I have outstanding communication skills. My computer knowledge and experience all the basic systems and applications are more than satisfactory. I always apply myself when I take on a challenge and have excellent problem solving skills, especially when maintaining customer satisfaction but with co-workers and employers as well. Authorized to work in the US for any employer
Work Experience
Delivery Person
DoorDash - Sacramento, CA
July 2018 to Present
I pick up food orders from local restaurants and deliver the food to door dash customers. I receive the order information electronically on my phone through a Door Dash Driver application. UPS Package Handler
UPS - Sacramento, CA
November 2021 to January 2022
Unload and load all packages, assist with sorting and labeling packages for shipment. Busy, fast paced warehouse environment.
Call Center Representative
Research America - Sacramento, CA
January 2020 to April 2020
I am currently on furlough due to coved but when working i call registered voters and conduct political surveys with them that average 5 to 25 minutes per survey. I am required to meet a production standard of 85 percent and I usually supersede that requirement with a production rate of 100 to 125 percent. Call Center Representative
K-DESIGNERS - Sacramento, CA
April 2018 to July 2018
Outbound Call Center Representative for a Home Remodeling company. I maintained a weekly appointment setting quota as well as a monthly sales quota. The company remodeled windows and vinyl siding for homes.
Call Center Representative
COIT Cleaning & Restoration - Sacramento, CA
June 2015 to February 2017
Called customers to offer 30 percent off from their second carpet cleaning job 6 months after the first one. Maintained a production quota of 3 to 5 appointments a day. Call Center Representative
Research America - Sacramento, CA
November 2011 to June 2014
Called registered voters to conduct political surveys. Maintained a production rate of 80 percent and often surpassed that rate at 125 percent. Busy outbound call center environment. Supervisor
Tower Records - Sacramento, CA
March 2006 to November 2006
In charge of employees during swing shift. Managed drawers and employee breaks. Also did inventory. Started as retail sales clerk but was promoted to supervisor after 4 weeks. Counted out all drawers nightly. Performed basic customer service duties.
Warehouse Order Puller
Floral Supply Syndicate - Sacramento, CA
June 1999 to June 2000
Worked in a small warehouse setting pulling orders for local florists and surrounding areas. Unloaded truck in a non climate controlled warehouse environment. Dry goods only. Baker, Server, Prep staff
Gretas cafe - Sacramento, CA
June 1997 to March 1999
Performed 3 positions over 2 year period, Baker, Waitstaff and Prep staff. As baker in charge of baking all breads, croissants, muffins, cookies, and pastries for the day. Performed basic Serving and prep staff duties, preparing everything for all deli salads and sandwiches. Education
93 units achieved, 5 classes left for Associate's degree in Human Services American River College - Sacramento, CA
November 2011 to March 2013
Skills
• Cold Calling
• Negotiation
• Telemarketing
• Upselling
• Salesforce
• Microsoft Office (5 years)
• Microsoft Word (8 years)
• Server (2 years)
• Food Service (2 years)
• Call Center (9 years)
• Retail Sales (4 years)
• Supervising Experience (1 year)
• Windows
• Warehouse experience
• Restoration Industry Experience
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Order Picking
• Manufacturing
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