Customer Service Media Specialist

Pamela Donald

Sublette, KS [620-***-**** [*********@*****.***]

Passionate, Goal Oriented, Solution-oriented, Tech Savy Customer Service Guru with over 10+ years of experience in customer-facing and technology--driven roles. Skilled in utilizing SQL in QA environments, utilizing data performance tools, and collaborating with data customers to achieve goals.

Technical Skills

SQL, PBI, Tableau, SSRS, Excel, PowerPoint, SAAS models

Core Competencies

Innovation, Teamwork, Trend and Pattern Recognition, Data Reporting, Analytical, Collaborative

Professional Experience

Liberal Board of Education Liberal, KS

Library Media Specialist 2016 to Present

●Oversee library staff, book selection, and technology implementation for a library serving how many# patrons, offering a high-quality library to promote personal growth

●Design information storage and retrieval systems and develop procedures for collecting, organizing,

●interpreting, and classifying information

●Manage cataloging, ordering, and stocking to determine library trends and needs

●Instruct library patrons on computer skills, library use, and technology to strengthen their understanding of the benefits the library has to offer

●Supervise daily library operations including budgeting, planning, and personnel activities, keeping a pulse on every department to troubleshoot issues

●Project Management of events and activities in the library

●Provided excellent customer service skills

Shelby County Schools Memphis, TN

Technology/Library Coordinator 2005 to 2016

●Planned special events in the library

●Responsible for coordinating and scheduling for new technology in the school

●Provided reference service to 1000+ students in a busy elementary and high school library, helping students select appropriate books to promote educational achievement and personal enjoyment

●Curated the library’s physical and online selections by staying up-to-date on publishing trends and new releases targeted towards students

●Collaborated with staff and provided leadership in the integration of technology and information resources into the curriculum, strengthening student understanding of technology applications

●Created an engaging and welcoming atmosphere, driving library use by 99%

Additional Experience

Itawamba Community College Learning Resource Center Library Technical Support Assistant

Education & Certifications

Specialized training in Salesforce-a Customer Relationship Management System

Master’s in Library and Information Science, University of Southern Mississippi

Bachelor's of Computer Information Science, Mississippi Valley State University

Library Information Science Certification, Certifying Organization, June 2022

Kansas Specialist License, Certifying Organization, Expiration Date if applicable

Tennessee Certified Library Media Specialist, Certifying Organization, Expiration Date if applicable

ESL Certification, Certifying Organization, Expiration Date if applicable

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