Customer Service Claims Examiner

Fidelis Ochonogor

***** ***** **** **, ******* TX 77082

*********@*****.***, Mobile #: 512-***-****

Summary: Seeking a career with an innovative company where I can utilize my skills, knowledge, and experience as an insurance adjuster to add value to growing company.

Highlights Of Skills

Skills in Xactimate, Xact Analysis, Exceptional Customer Service, Negations, Interpersonal and Communication Skill, Strong negotiation ability, Goal-oriented, attention to detail, Analytical skills, problem-solving, strategic thinker, proficient in MS Word, PowerPoint, Math Skills, etc.

Insurance Customer Service Rep. (Remote) – Aug 2019 to April 2021

Lucky’s Tax & Insurance Solutions

11011 S Wilcrest Dr Suite E108, Houston TX 77099

Work Experience

Develop new relationships and deepen existing ones

Assisted customers in filing Claims as well as made and received payments.

Reviewed new files to determine status of injury claims and developed plan of action

Followed up with insured individuals regarding premium and deductibles payments

Evaluated all evidence with ultimate goals of creating positive customer’s claims outcomes

Met with potential customers to explain all insurance policies.

Answered incoming calls from customers and worked them to resolve their issues.

AUTO CLAIMS EXAMINER – May 2021 to Date

Tego Systems Inc

8515 Fondren Road Suite 240, Houston TX 77074

Work Experience

Investigating, Evaluating and Settling Insurance Claims

Negotiating, Settlements and Authorizing Payments

Ensuring that Claims are not fraudulent

Establishes proof of loss by studying medical documents

Determining whether the insured’s policy covers the claimed loss

Deciding an appropriate amount, the company should pay out

Maintain quality customer service by following customer service practices

Respond to customer’s inquiries.

Education

Bachelor of Science in Business Administration

University of Benin, Edo State, Nigeria

Some College Courses (Pre-requisites) at Houston Community College

Certification

Texas All Lines Adjuster License – January 2022

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