Customer Service Night Auditor

Nahim Beauliere

**** ***** ***** **** **** Beach, FL 33415 Phone: 561-***-****

Email: **********@*****.***

Objective

My objective is to obtain a position that is a challenge to my experience with the opportunity for performance advancement.

Employment

Concierge February 2019--Present

The Dorchester of Palm Beach Palm Beach, Florida

Managed inventory

Guest relations, cash handling, handled complaints and translated for French and Creole speaking guests

Excellent customers service skills with problem solving

Handle incoming/outgoing calls

Night Auditor/Reservation Representative February 2016--Present

Hilton West Palm Beach West Palm Beach, Florida

Balance hotel at night, detail oriented, book reservations

Excellent customers service skills with problem solving

Processed credit card and cash payments

Managed inventory at all time during night shift

Balanced hotel credit cards and insure all guests’ folios are accurate

Booked corporate and individual reservations

Guest relations, cash handling, handled complaints and translated for French and Creole speaking guests

Night Auditor/Reservation Representative Years Employed: 2015-

Ocean Tree Condominium West Palm Beach, Florida

Provided customers with exceptional service

Answered inbound and outbound calls

Managed inventory

Processed credit card payments

Balanced hotel to complete night shift

Customer Service Rep Years Employed: 09/2012-

Holiday Inn West Palm Beach, Florida

Exceptional customer service skills

Meet and greet walk-in customers and assist

Book reservations

Handle incoming/outgoing calls

Process payments

Night Auditor Years Employed: 05/2010-01/ 2012

Residence Inn West Palm Beach, Florida

Balance hotel at night, detail oriented, book reservations

Excellent customers service skills with problem solving

Processed credit card payments as well as cash payments

Managed inventory at all time during night shift

Balanced hotel credit cards and insure all guests’ folios are accurate

Booked corporate and individual reservations

Handled irate customers in stressful situations

Answering several phone lines while simultaneously having face-to-face interaction with customers

Education

Business 2017-Present

Palm Beach State College Miami, Florida

Skills

Excellent customer service skills, detail oriented, organize, and great communication skills

Answering several phone lines while assisting customers

Ability to journalize entries accurately in general & specialized journal and trained in preparing and analyzing balance sheet

Experienced in using Microsoft XP and ability to learn new computer programs and applications quickly

Able to multitask and work under pressure

Bilingual, Creole and French

Microsoft word, ten-key, general office skills, fax, copy and basic knowledge of excel

Contact this candidate