Customer Service Assistant Manager

Ronald C. Allen

*** ********** ***** 586-***-****

Greensboro, NC 27409 *************@*****.***

Restaurant Manager

Performance Summary

I have over twenty -five years of experience in this industry and I worked in every aspect of the business from busting to bartending, I also cooked in some of the best well known restaurants in the country. Places like Macaroni Grill, TGI Friday’s, and Outback steak House, just to name a few. I also hold positions as an assistant manager in places like Church’s Chicken, Burger King, and Pizza Hut, where I discovered my understanding and appreciation for the business. This is just some of the experiences I can bring to the table for the position I am seeking.

Professional Skills

Bookkeeping Critical Thinking Flexibility

Training & Development Teamwork Morale Booster

Employee Scheduling Customer Service Delegating

Problem Solving Organization Skills Accountable

Communication Multi-Tasking Decisive Skills

Professional Experience

Crete Carrier 800- 998-9100 March- 18-2018

Professional Driver October-16-2020

Mission was to make safe and on-time deliveries to the customer in all types of terrain and weather in all 48 states in the Continental U.S. where my job consist of onboard computer telecommunication system where I send and retrieve files and load information, trip planning routes, pre-trip inspection, is just part of what my job consist of daily.

CR England 866-***-**** August-11-2015

Professional Driver March-16-2018

My mission was as followed to make safe and on-time deliveries to the customer as needed in brutal weather and on roads where trucks this size should not go in today’s world. What I mean by this is trucks today is bigger than they was thirty years ago but the places I had to go was for smaller trucks that size, this is where I truly develop my perception of space and distance. A great trait to have when it comes to dealing with employee’s or customer conflict is to have patience I learned that with the space and distance analogy this is how I got it to fit.

Dave & Buster’s 586-***-**** April-26-2014

Line cook & Trainer August-03-2015

I was in charge of preparing and cooking as well as training all new employees on all station in the kitchen, my job also consist of the unloaded and counting of inventory, all cleaning procedures that was embedded with the company policy, and in many cases I assistant the kitchen manager in some interviews as well as hiring because he respected my opinion and insight.

Outback Steak House 586-***-**** May-03-2011

Cook-Server-Bartender April-22-2014

This is where I decided to raise the bar on performance because I wanted to learn and know all aspects of the company before joining the manager program. Anyway during my time here I learned how to make a variety of meals and with my previous broiler experience I was able to produce some of the best looking and tasting steaks, burgers, and ribs Outback had to offer. This was an advantage when I got move to the front of the house as a server I already had good people and communication skills, but knowing the menu like I did made me extremely valuable because I was able to give the customer a better description of the meals they was asking about there’s the advantage. So, when the opportunity came up for a bartender, I was highly motivated and qualified for the job.

TGI Friday’s 586-***-**** February-23-2009

Line and pre-cook April-30-2011

To prepare and cook as well as clean also understand and practice all company procedures through out each day, like the FIFO methods or the right temperature of each product in the store, cook or un-cook and how they are stored was a major factor in how we proceeded. This is where I learned how important these steps was to improving the quality and teste of any meal, and this is why it is one of my pet peeves that I bring to the table to make sure every employee know and understand this so there will be little to no waste of any product, especially with a temperature.

Education

Clintondale High Warren, Mi. 2002-2003

Graduated with a GPA of 3.5 Math & History

Northwestern Technology Heating & Cooling 2012-2013

Certificate program

Certified HVAC

U.S. Truck Driving School Commercial Driver 2014-2015

University of Phoenix Business / Marketing 2019-Now

An online Faculty

Excellent professional references available upon request

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