Supervisor Security Customer Service
Resume:
Phillip D. Jackson
Highland, CA 92346
Email: *************@*****.***
Objective: Use my experience, and education in management to support organizational goals and objectives.
Core Competencies:
Excellent Communication
Strong Problem Solving
Creative Skills
Business Management Skills
Product Knowledge – FHA/VA, Conventional
Customer Service
Eliminate company risk
Professional Experience:
Securitas
Security Officer – Kaiser Health care 11/20/19-present
Delivery of service according to business necessity
Maintain an honest, ethical and professional manner
Keep mental alertness and attention to detail
Maintain a neat and professional appearance,
provide excellent customer service
Complete SAR daily reports
MapPro training
Contemporary Services Corporation
Supervisor Security Guard 03/28/18-03/02/2020
Monitoring surveillance and equipment
Inspect buildings, equipment, and access points
Write reports of daily activities and irregularities
Customer Service/ Monitor Staff Schedule
Special Events
Train and Monitor staff
Review Fraudulent activity
Westlake Financial
Dealer Sales Manager 08/13/18-12/14/18
• Responsible for management of sales and relationship with clients
• Maintain company’s existing relationships with clients
• Develop new business from existing clients and seek out new clients
Communicate new product development
Customer Service
Inco-Check - Irvine 09/17-11/17
QC Auditor
• FHA, FNMA, FHLMC and bond guidelines and procedures
• Ability to evaluate credit package, income, assets, collateral, title reports and appraisals
• Audit of Post Fund Loans for accuracy and completeness
• Review Manufacture Home Loans and New Construction Loans
• Evaluate tax returns, appraisals and compliance procedures
• Interpret investor guidelines and utilize system expertise
• Mentor team members-trainer
Review Fraudulent documents
• Underwrite 6 loans per day
• Excellent communication skills, both written and verbal
RMK Financial Corp DBA Majestic Home Loans – Rancho Cucamonga 05/15 –04/17
DE Underwriter
FHA, FNMA, FHLMC guidelines and procedures as well as investors guidelines
• Wholesale and Retail underwriter
• Strong interpersonal and communication skills
• Ability to evaluate credit package, income, assets, collateral, title reports and appraisals
• Excellent organizational and time management skills, with attention to detail and accuracy
• Underwriter 3 loans per day, based on conditions
• Mentor team members-Trainer
• Interact with management, processors and sales staff
Inco-Check - Irvine
QC Auditor 06/12-5/15
• FHA, FNMA, FHLMC and bond guidelines and procedures
• Ability to evaluate credit package, income, assets, collateral, title reports and appraisals
• Audit of Post Fund Loans for accuracy and completeness
• Review Manufacture Home Loans and New Construction Loans
• Evaluate tax returns, appraisals and compliance procedures
• Interpret investor guidelines and utilize system expertise
Review Fraudulent documents
• Mentor team members-trainer
• Excellent communication skills, both written and verbal
Certifications/Licenses:
• Chums Number
• CA Guard Card/ Las Vegas Guard Card
• FHA/VA underwriting certificate
• FHA/VA processing certificate
• FHA/VA processing certificate
Education:
• BS in Business Administration Degree, University of Phoenix
• Master in Public Administration -
Computer Knowledge:
• Point, DU/DO, LP, MTRAC, LQB
Contact this candidate