Customer Service Assistant Manager
Resume:
Thomas Nierman
Port Huron, MI *****
*****.************@*****.***
Authorized to work in the US for any employer
Work Experience
Assembly Line Worker
Magna International Inc - East China, MI
May 2015 to November 2017
• Trimming, welding and screwing parts together.
• Using a variety of tools,
• Operating multiple machines at once.
• Maintaining the working area clean and organized.
• Operated Forklift.
Assistant Manager
Tim Hortons - Clinton Township, MI
June 2016 to July 2017
• Develop and monitor a meal and break schedule for the staff that does not interfere with customer service.
• Train, develop and lead a team of associates capable of providing great customer service.
• Monitor and organize catering orders with weekly invoicing.
• Organize schedules.
• Troubleshoot equipment
• Responded to customer complaints or issues.
Night Shift Manager
Mcdonalds - Mount Clemens, MI
August 2013 to January 2016
• Taking customer orders and preparing food as needed;
• Checking food holding temperatures to ensure food safety compliance;
• Managing cash positions and making bank deposits;
• Ensuring that all associates are aware of new promotions;
• Keeping labor costs low and ordering new supplies. Education
Associate's degree in Business Management
Macomb Community College - Macomb County, MI
June 2013 to May 2015
High school diploma in General Studies
L’Anse Creuse High School- North - Macomb, MI
August 2004 to May 2008
Skills
• Account Management
• Restaurant Management
• Food Service
• Communication skills
• Food Safety
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