Customer Service Control Operator
Resume:
Rancho Cucamonga, CA.*****
Efrem A. Sargent
Highlight of Qualifications:
Twenty years experience in manufacturing performing as: Machine Operator, Q.C. Inspector, Lead Inspector, Q.C. Supervisor\ Chief Inspector, and Q.A. Manager/Customer Service Manager. Thirteen years experience in aerospace. Ten years with plastic and composite materials.
Skills:
Read blueprints, engineering drawings
Worked with various chemicals
Knowledge of material safety data sheets & Full respirator training
Precision measuring for close tolerance specification, knowledge of military and federal standard.
Knowledge of Standards set forth in ISO-9000, ISO-9001, ANSI/AWS, MIL-STD, Six Sigma, and well versed in QA methodology.
Excellent organizational and time management skills.
Temperament to handle stress effectively: remaining calm and focused in a hectic environment.
Effective listening and communication skills-- verbal, written and formal presentations.
Self-motivated, organized, able to handle multiple tasks and priorities, and meet deadlines.
MS Office skills including Excel, Word, Outlook, Goldmine, Contact Database.
Ability to build strong working relationships.
Hands- on experience and strong leadership qualities.
Pleasant, positive, and professional attitude.
5/04 to Present Self Employed / Real Estate Investor.
Real Estate Options, L.L.C. Rancho Cucamonga, CA.
Email: ******************@*****.***
11/99 to 8/05 Quality Assurance Manager/ Customer Service Manager (National)
MD Enterprises, Inc. Ontario, CA..
Duties: DEVELOPMENT OF COMPANY QUALITY PROGRAM: Evaluate quality assurance, and quality control methods to develop a strong QA/QC program for the company. Develop system for maintaining all appropriate QA/QC Documentation, including production records. Develop standard operating procedures (SOPs) for facility operations and manufacturing processes. Overseeing the total quality activities, responsible to develop, modify, improve, implement, and maintain quality standards for processing materials into finished products provide the necessary training and support to plant departments for continuous product improvement, while achieving maximum quality and productivity. Conducting bi-weekly internal audits of the Quality System, Participate in and support external audits (ICBO Quarterly Quality control Audit). Lead quality and production staff meetings and participate in interdepartmental meetings. Customer Service: Responsible for timely answering of incoming phones calls on direct lines; addressing customer service inquiries via faxes, phone, email, and voicemail. Manage and coordinate activities engaging in resolving customer problems and complaints for over (35) national dealerships while ensuring compliance with company policies and procedures. Expediting material shortages as required. Confer with other supervisory or managerial personnel to recommend changes to avoid reoccurring customer complaints. Interface and coordinate with operations, transportation and account management. Explains to customer, by telephone or letter, actions taken on complaint. Follow up with customer to see that complaint was satisfactorily resolved. Implementing and analyzing customer satisfaction ratings to diagnose areas of improvement and trend analysis, monitoring current customer service practices to ensure timely, professional service.
12\96 - 7\99 Q.C. Supervisor\ Chief Inspector - C&D Aerospace\ 4 Flight Industries,
Ontario, CA.
Duties: Implement of SPC procedures, First article, in process & final inspection, testing on raw material, Brass aluminum, copper tubing, and stainless steel, CNC parts, sheet metal & Vendor, P.O. (purchase order) products. Inspection & test records and test Status control of nonconforming products MDR (material disposition board), and disposition of nonconforming products MBR (material review board), and corrective action, Tensile testing, pressure testing, material Certification check, and filing. Control of inspection, measuring and test Equipment, including identification, calibration frequency, calibration Procedures/ and data. Visual inspection on plastic-vacuum-form, nickel plating, chrome plate, powder coating, chemical film, etching, anodize, weld, and paint per military and federal standards. Overseeing five Quality control departments,
Receiving inspection
Machine shop inspection (sheet metal and weld shop)
Vacuumed forming (plastics)
Seat inspection (Boeing’s 777, American Airlines and Continental)
Fiberglass - inspection of tools, fixtures, and upholstery.
Supervision over fifteen inspectors: Traveling: Source Inspection, making sure vender’s products, are up to specifications. Traveling to corporate offices to troubleshoot & brainstorm discrepancies in products, weekly logging of materials for FAA Audits. Working with planners, engineers, expediters and, Production supervisors towards intermediate and long-term departmental objectives where inaccurate decisions could delay projects or have adverse Customer impact.
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6/87 - 10/96 Supervisor Q.C. Inspector\ Control Operator - Cytec Industries,
Anaheim, CA
Duties: Worked from drawing specification and written instructions, oversee Production set up of graphite machines including precision gapping with gauges, set temperatures, & pressures blades (width). Promoted to Q.C. Inspector/supervisor, overseeing inspectors and inspection activities, such as, appropriate sampling methods, Documenting non-conformances, tracking corrective actions for internal/external audits. Assist in leading and training in the auditing process. Served as quality representative on material review board..
Hobbies: Manage little league football, reading, weight lifting, playing basketball, and
Boxing.
References: Available upon request
Efrem A. Sargent
Salary History
(Annually)
MD Enterprise Inc. $ 55,500 - 70,500
C&D Aerospace\ 4 Flight Industries: $43,900 - $50,000
Cytec Industries: $30,000 -$46,000
Contact this candidate