Management, administrative, and customer service

EDUCATION

ACHIEVEMENTS

Academic Excellence Award

May 2006

Dean’s List

Fall 2003 through Fall 2006

Sigma Tau Delta

Sigma Delta Mu

Pi Lambda Theta

Quill and Scroll Society

International Thespian Society

SKILLS

EXPERIENCE

5 1 6 - 6 5 2 - 4 3 8 5 T W O R T H I N G T O N @ G M A I L . C O M TRISH

Worthington

Bachelor of Arts in Language

and Literature

SUNY College at Old Westbury

Old Westbury, NY

December 2006

GPA: 3.97/4.0

Microsoft Windows

Microsoft Office Suite

Microsoft SharePoint

WordPress Administration

Mac OS

Canva Pro

FileMaker

Adobe Creative Suite

DTC

Loanet

Customer Service

Conflict Resolution

Problem Solving

Writing

Proofreading

Editing

Communication

Event Planning

Responsible for the acquisition of new talent, training, motivation, and disciplinary action of a staff of up to 10 team members. Ensured kind, courteous, and fair treatment of all customers. Invoiced, reconciled, processed customer payments, and issue refunds and credits for international and domestic book orders. Prompt, cost-effective shipment of international and domestic orders. Provided swift and diplomatic conflict resolution. Prioritized, delegated, and directed daily, weekly, and monthly tasks. Oversaw all departmental email correspondence with authors, editors, and international sales representatives.

Effective copywriting of marketing materials and professional form letters.

Accurate calculation and issuance of royalty and honorarium statements, and subsequent payments for authors, editors, and international sales representatives.

Timely fulfillment of auxiliary services for post-production PDF licenses and chapter Open Access.

Prepared productivity and sales reports for the CEO, and presented the information at weekly meetings.

Formatting, encryption, and distribution of eBooks to contributing authors, editors, prospective reviewers, and customers. Proofreading, editing, and reviews of forthcoming publications. Assisted the Medicare Part C Manager with establishing strategies, implementation, and management of Medicare projects. Provided direct administrative support to the Part C Manager and Medicare Department by scheduling meetings, creating and distributing agendas and attachments, taking minutes of meetings, and subsequently, maintaining records of minutes and action items by means of master-tracking spreadsheets and flow charts for continued accountability.

Developed and presented the Medicare 101 and the New Employee Orientation PowerPoint presentations for educating current and newly hired employees company-wide.

Nova Science Publishers, Inc. - Hauppauge, New York 5/2010-11/2020 Manager of the Contributor Copy and Royalty Departments AlohaCare - Honolulu, Hawaii 5/2009-2/2010

Medicare Part C Specialist

Supplied clerical and administrative support by proofreading and writing emails and documents, creating and maintaining databases, and organizing and managing the distribution of Medicare Advantage information to prospective Medicare beneficiaries, in addition to the dispersion of Broker supplies and materials. Generated new leads by forging relationships with Human Resource Directors of local businesses within the State of Hawaii.

Analyzed census data to determine and evaluate sales focus areas, as well as identified and summarized relevant demographics and trends.

Provided administrative/secretarial support by means of answering all incoming telephone calls, transcribing accurate messages, assisting visitors, as well as composing and editing correspondence, memoranda, and spreadsheets from dictation and verbal direction.

Placed and reconciled commodity orders for school districts in northern New Jersey, New York City, and Long Island by making use of self created and maintained spreadsheets from data provided by the Sales Department.

Acquired, organized, and input results from school district commodity bids. Authored a manual detailing responsibilities and procedures for the incoming Administrative Assistant to ensure a smooth transition and effective training. Proofread both on and offline mailings to ensure accurate spelling, grammar, and product descriptions as per T&O requirements.

Designed, developed, implemented, and taught colleagues the paperless procedure for proofreading the Publishers Clearing House website and online mailings. Proofread and edited essays for undergraduates from all majors and backgrounds, including ESL students and students with learning disabilities, in order to correct grammatical and organizational mistakes. Led guided writing exercises geared towards correcting the tutee’s specific syntactical errors. Provided instruction on research skills, including proper citing formats of sources for term papers and theses.

Assisted in a First Year Experience Literature course. Planned and conducted multiple classroom lessons.

Coordinated a workshop for students to voice experiences and concerns regarding their first semester as an undergraduate.

Supervised the buying and recalling of short traded stock and bond loans. Analyzed, organized, and generated daily records of outstanding loans, exposure, and collateral. Maintained and improved lucrative professional relationships with major securities firms by means of daily telephone and letter correspondence.

Trained new interns in standard operating procedures. AlohaCare via Staffing Solutions of Hawaii - Honolulu, Hawaii 1/2009-5/2009 Medicare Sales Support Representative

Advantage Food Marketing - Islandia, New York 4/2008-8/2008 Administrative Assistant/Receptionist

Publishers Clearing House - Port Washington, New York 3/2007-8/2007 Proofreader

SUNY College at Old Westbury Writing Center - Old Westbury, New York 9/2005-12/2006 Writing Tutor

SUNY College at Old Westbury English Department - Old Westbury, New York Fall 2005 Undergraduate Teacher Assistant

Van der Moolen Specialists, USA LLC. - New York, New York 5/2000-8/2003 Securities Lending Administrator

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