Systems Operator Front Desk

VIDYA PATEL

**** * ******* ****** ****, AZ *****-5726

CELL: 256-***-****

Summary

A Secretary Specialist and Hotel General Manager with a history to perform routine clerical and management functions such as drafting correspondence, scheduling appointments,and making reservations for the supervisor, organizing and maintaining paper and electronic files, maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training of all hotel staff.

Education

Tallahassee Community College

Office Systems Specialist/ Hotel Management

Associates Degree of Arts

Tallahassee, Florida

Job Experience

AMERICAS BEST VALUE INN AND SUITES

SCOTTSBORO, ALABAMA

GENERAL MANAGER

10/24/2017 to 05/28/2018

●Greeted and checked-in guests

●Answered inquiries pertaining to hotel policies and services, and resolve occupants' complaints

●Monitored the revenue activity of the hotel

●Trained staff members and coached staff to maximize in all areas of their job responsibilities

●Observed and monitored staff performance to ensure efficient operations and adherence to facility's policies and procedures

●Coordinated front-office activities of hotels or motels, and resolve problems

●Participated in financial activities such as the setting of room rates

●Prepared cash receipt spreadsheets

SUPER 8 MOTEL

07/17/2015-10/2/2017

Front Desk Attendant and Laundry Attendant

RAINSVILLE ALABAMA

●Answer the phone at the front desk to respond to current and prospective guests’ needs

●Book reservations for individuals, families and groups as required

●Greet walk-in guests and guests with reservations when they arrive at the front desk

●Communicate guests’ requests and complaints to the appropriate department

●Sort all linens and treat stains

●Load all laundry into washer and add specified cleaning soap

●Take wet, clean laundry and dry as directed

●Sort and fold or hang clean dried laundry

●Maintain inventory of all cleaning supplies and communicate needs to general manager

●Maintaining all laundry equipment and inform facilities manager as to any maintenance needs

●Perform additional laundry services when necessary

AMERICA’S BEST VALUE INN AND SUITES/LOOKOUT MOUNTAIN WEST

Chattanooga, Tennessee

GENERAL MANAGER

07/24/2014 TO 03/22/2015

●Design strategies to ensure total guest satisfaction

●Develop an annual business plan

●Ensure highest standards of professional services to customers

●Initiate cost effective controls and revenue management techniques

●Create brand image for the hotel

●Develop strategies for organizing, staffing, planning and executing functionalities

● Provide training for hotel staff in delivering care that meets the best standards

●Develop day-to-day operations and functions of a hotel ensuring total guest satisfaction

● Maintain and manage hotel equipment, infrastructure, inventories and other facilities

HANGTOWN MOTEL

GENERAL MANAGER

PLACERVILLE, CALIFORNIA

06/10/2000- 10/25/2004

●Assign hotel staff with day to day assignments

●Coached staff to maximize in all areas of their "Job Responsibilities".

●Ensured that employees consistently met and exceeded property expectations

●Audited all paperwork, taking corrective action when problems were found

●Maintained the overall upkeep of the property and operation

OFFICE ASSISTANT

DEPARTMENT OF TRANSPORTATION

TALLAHASSEE, FLORIDA

02/12/2012 to 05/15/2014

●Typed business correspondence, pleadings, hearing forms and other correspondence

●Arrange meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences

●Plan travel arrangements for supervisor

●File folders Alphabetically and Numerically in the file drawer

WORD PROCESSING SYSTEMS OPERATOR

DEPARTMENT OF INSURANCE

TALLAHASSEE, FLORIDA

02/22/2009 to 07/15/2010

● Enters information and text from letters, reports, and other dictated, typed or handwritten documents into a word processing system.

●Sets formats for individual word processing documents including tabs, margins and special functions.

● Corrects formatting of draft narratives entered into a word processing system by other staff.

●Retrieves and updates material for final copy and prints document.

● Provides routine instructions and assistance on utilizing word processing systems.

● Provides information to other state employees and the general public, answers telephone and responds to questions, and arranges appointments as requested

SECRETARY SPECIALIST

DEPARTMENT OF JUVENILE JUSTICE

JACKSONVILLE, FLORIDA

08/21/2006 to 08/20/2007

●Typed reports and Termination Summaries, Petition Forms, Predisposition Reports, Court Order memos and excellent computer skills with Word, Excel, Outlook and Powerpoint 2016

● Worked with a Database Systems called Client Information Systems (CIS)

●This Database system is used for a client’s school attendance, grades, face sheets, work history and shot records

● Maintained schedules, appointments, meetings, travel arrangements, made copies, sent faxes and handled all incoming and outgoing correspondence and payroll for all the staff

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