Customer Service Front Desk
Resume:
Misty Wright
Manager
Midland, Texas
*********@*****.***
SKILLS
strong customer service skills, good management, interpersonal and communication skills EXPERIENCE
Game Room, Odessa, TX - Game Room Manager
November 2017 - PRESENT
● In charge of handling the day-to-day management of the gaming area and overseeing the operation of the game room
● Administer company policies, organize, plan, and direct the gaming operations in the facility
● Ensure all games are played in accordance with federal and state governmental regulations, and monitor compliance with regulatory requirements
● Provide training for new employees and evaluation of employee performance
● Oversee the vault, all transactions involving it, and ensuring it balances at the end of the shift.
● Maintain employee schedules and ensure balanced payroll Quality Inn and Suites, Midland, TX - Night Auditor August 2016 - November 2017
● Balancing the accounts from the day shift
● Managing front desk activity and handling guest check-ins and check-outs
● Ensuring customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference
● Handling customer requests and complaints and directing other employees or departments accordingly
● Managing and updating all official documentation pertaining to the role
● Ensuring all end-of-day activities have been successfully executed by employees Dress Barn, Odessa, TX - Customer Service Associate March 2017 -August 2017
● Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
● Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
● Assists with inventory, including receiving and stocking merchandise. Tall City Vapor Works, Midland - Store Manager
April 2014 - August 2015
● Plan and prepare work schedules and keep records of employees' work schedules and time cards.
● Review inventory and sales records to prepare reports for management and budget departments.
● Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
● Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
● Inventory stock and reorder when inventory drops to a specified level.
● Handle bank deposits and daily balance.
● Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
● Helped to open a new Odessa location by establishing company policy to ensure a successful team and profitable store.
Smoke Alley, Odessa, TX - Store Manager
2012 - 2014
● Plan and prepare work schedules and keep records of employees' work schedules and time cards.
● Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
● Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
● Inventory stock and reorder when inventory drops to a specified level.
● Handle bank deposits and daily balance.
● Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
EDUCATION
ECISD Career Center, Odessa, TX - High School
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