Customer Service District Manager

Profile

Highly motivated and results oriented professional with over 20 years of successful retail

management experience including but not limited to multi-store, big-box, junior fast fashion and various high caliber specialty retailers as well as a successful run as a residential real estate sales agent. Proven ability to adapt and show high level of loyalty due to the ever changing retail environment and ensure positive sales growth running consistently ahead of market trends due to excellent leadership and training and developmental qualities combined with a clear understanding of how to bridge generational gaps, always taking into each individual's personal skill set and growth potential as well as bringing in my own unique intuitive ability to assess the needs and requirements of each store while maintaining a high level of execution of all corporate directives, managing profitability while respecting the limitations of payroll management, ensuring proper loss prevention policies are in place and followed accordingly and supporting the needs of both the internal and external customer. Experience

DISTRICT MANAGER- PET VALU USA - MALVERN, PA 2017-2018 Responsible for 14 pet specialty retail locations in the western Philadelphia Suburban Market. Successfully recruited, trained and developed team to become one of the top producers in the region achieving bonus every quarter while employed, achieved the number one position for the year in company branded dog food. Developed two managers to become Regional Training Managers as well as trained and developed multiple team members into assistant and management positions to ensure a commitment to succession planning and growth. Sat on several advisory boards to improve efficiency in our inventory management systems as well as created and designed the current standards for setting up booths for community events and vendor events that reflected the Pet Valu Brand. Successfully networked with outside businesses to encourage community partnerships with vendors, vets, dog trainers, rescues and community volunteers to ensure that Pet Valu was a leader in supporting good causes that helped ensure successful pet adoption events. Set up multiple new stores during our expansion supporting strong a strong atmosphere of teamwork and partnership with peers. DISTRICT MANAGER-WET SEAL INC- CALIFORNIA 2015-2017 Responsible for 18 junior fast fashion stores located throughout PA,MD,DE and NJ. Joined the organization just prior to their bankruptcy in order to assist in the turnaround process and work towards reinventing the brand while still maintaining their core values. Whitney Arthur

610-***-****. *********************@*****.*** 170 W. Evergreen St. West Grove, PA 19390 Successfully achieved top 5 status through recruiting past top performers in my network as well as competing retail partners to improve and maintain positive comp performances across the market while managing through multiple corporate level changes. Partnered with Regional manager to ensure a smooth transition once the bankruptcy was announced and assisted and supported in ensuring all store managers stayed and saw the process through successfully. Assisted multiple district partners in helping to place candidates in new positions through my own personal network. Successfully navigated through the changes personally through engaging each team member, corporate partners and the community with understanding with the upmost professionalism. STORE DIRECTOR-JC PENNEY CORPORATION-PLANO,TX-2013-2015 Responsible for managing entire store operations in Exton, PA. Achieved highest comp increase in entire region during first year with company. Received multiple awards and bonuses for sales performance, operational excellence and customer service experience. Achieved the number one sales results out of 1000 stores for the 2015 back to school season. Managed top comp performances despite a million dollar home department remodel as well as multiple sales and operational changes happening at a corporate level. Recruited, trained and developed over 50 store employees through strong partnerships with 6 department managers. Achieved a low shrink result due to the total reorganization of the back of the house loss prevention systems, inventory management and compliance to all cash handling policy and procedures. Managed to help support the Salon Manager turn around and grow the Salon business by 10% through consistent customer engagement, salon incentives, promos and ordering product. DISTRICT MANAGER-DEB SHOPS-PHILADELPHIA,PA-2011-2013 Responsible for 18 stores in the PA, DE, MD and VA markets. Successfully recruited, hired and trained 14 new Store managers due to previous turnover during first 90 days of employment. During tenure managed through total rebranding and bankruptcy negotiations to achieve positive comp results against companies declining sales performance. Implemented multiple policy and procedural updates, retrained all existing store managers and associates . Consistent focus on high level customer service, visual execution, marketing strategies and adherence to strict payroll and loss prevention policies and procedures. Developed and promoted several store managers into area manager and higher volume positions.

RESIDENTIAL REAL ESTATE SALES AGENT- BEILER-CAMPBELL REAL ESTATE-2005-2011 Successfully listed and sold multiple residential properties as well as listing agent for new construction throughout the Southern Chester Country area. Education

Pennsylvania State University

Skills

Entrepreneurial Mindset, Ability to adapt under pressure, Oral/Written Communication, problem solving, Teamwork and Collaboration, High level understanding of how to make sound business decisions that impact and support the whole rather than operating out of self interest, various inventory, HR, Payroll and POS systems Business References

Stephanie Jones-Shive-215-***-****- Deb Shop-Director of Store Operations Connie Johnson- 717-***-****-Victoria's Secret Store Manager Nicole Eaddy - 484-***-****- Regional Training Manager Pet Valu Kelley Pegg- 484-***-****- Senior District Manager- Pet Valu