Customer Service Call Center

Ms. Suzan B. Strickland

Phone: 336-***-****

Email: ***************@*****.***

Abilities:

Experience in locating and notifying customers of delinquent accounts by mail, telephone to solicit payments.

Adaptable to change.

Good organizational skills.

Employment History

Collections Associate: Bill and Account Collectors.

O4/2004 thru 09/2019

Vanderbilt Mortgage & Finance

7800 McCloud Road, Greensboro N.C.

Handled inbound customer service calls.

Processed payment extensions.

Used probing techniques together reason for payment delinquencies.

Consistent goal achiever.

Discussed account statue regularly with management.

Ordered legal notices as needed.

Collections Representative: Bill and Account Collectors.

06/2000 thru 04/2004

Oakwood Acceptance

7800 McCloud Road, Greensboro N.C.

Placed outbound calls with the objective of collecting on the account.

Collected on accounts 15 days to over 90 days delinquent in a call center environment.

Trained other associates.

Intionated home inspection as needed.

Assisted team leader with her assigned tasks.

Consistently made collections goals.

Education History: Graduate of James B. Dudley High School 06/1981.

References are available upon request.

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