Switchboard Operator Customer Care
Resume:
Elaine Kitso Molebugi
Windhoek,Namibia
Whk West, Willan street.
llainmolebugi.gmail.com
February 09, 2022
Dear Sir/Madam,
I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I am very familiar with the leadership responsibility associated with this position. My responsibilities include typing of documents,providing a customer care friendly environment, managing the office and doing daily queries. I am very well spoken and Fluent in English and Afrikaans.
I aspire to learn about cultures across the world and I adopt very well to a new environment. Other notable experience and skills include:
• Marketing
•Telephone etiquette
•Rendering financial services
•Credit Buro knowledge
•Ms office and excel knowledge
•Accuracy In dealing with documents
• Excellent interpersonal skills
•Maintain confidentiality of high sensitive corporate and financial services
• Good customer Care services
My resume further detail my mastery skills needed to ensure daily administrative tasks are being performed.
It is my goal to apply this skills to the progress of a growing company. I am looking to working for a growing company, where I can enhance my skills and also be able to share what I acquired over the years of employment. I want to come and make an impact somewhere and not just maintain the current flow, as where they just looking for someone to keep things as they are. I would jump at the opportunity of an interview.
I can be reached at the number above or at my email address. Sincerely,
Elaine Kitso Molebugi
August 2021- Present
Sept 2019- July 2021
Sept 2018-Sept 2019
Elaine Kitso Molebugi
Windhoek,Namibia Whk West, Willan street.
+264-**-***-**** • llainmolebugi.gmail.com
Summary
Hardworking,Friendly and Honest. Calm and composed in stressful situations. Can work without supervision and I aim to get the job done.Expert at finding win-win Solutions. Skills
● Ms Office and Excel
● Can type 35 wpm
● Knowledge of Pastel
● Administration
● Telephone etiquette
● Interpersonal
Work History
RRA Business Solutions Namibia, Customer Care Officer
● Deliver fast,friendly and knowledgeable services
● Display strong telephone etiquette
● Educate Clients how to conduct transactions with convenient online solutions
● Create Clients spread sheets where client data base is update monthly
● Create customer files and updating it monthly
● Foster relationship with colleagues, sales leaders, finances team and Executives to transform and strengthen the business.
● Switchboard operator
Loan officer(Sales Agent)Postfin
● Typing of Loan applications
● Reviewed credit history from applicants and determined feasibility of granting requested loans
● Identified valuable Solutions for customers with credit problems
● Met applicants to obtain information for loan applications
● and answered questions about processes
● Filling and sorting documents
● Keeping records of all clients
● Doing daily queries on loan payouts
● Help clients relatives claim insurance Incases of death
● To keep highly confidential clientele documents
Shop Attended, Trendy Kidz
● Completed daily checklist for smooth shop operations
● Help shop personnel complete assignments
● Banked money weekly depending on the cash flow
● Restocked shelves, racks with latest merchandise
● Calculated pricing,applied discounts and collected payments to process transactions
● Cleaned the shop to keep tidy and presentable for customers
● Solved conflicts and customer misunderstandings
● Received items and orders and check items for quality and accuracy against documentation. 2011-2014
Ongoing
High School
Grade 10
Rocky crest High school
Higher Certificate In Management
Stadio Namibia
References
Trendy Kidz- Girma: 081-***-****
Postifin-Postmaster: 081-***-****/ 062 562 222
Diana Ndjaraguru: 085-***-****
Lydia tembo: +264-*********
Trainings Attended:
Had training for Typing loan applications
How to compile and check on accuracy
And the different types of documents presented that a client should sign, initial or thumb print on. Also had training for Compu scan.
How to request for Compu Scan and how to read it.
How long it’s valid for use before it expires
To see clients credit records in order to to be able to give another loan to them.
Contact this candidate