Customer Service Administrative Assistant

Cindie Fenelon **** Malaga Dr. Indianapolis IN, **250 • 561-***-**** • *********@*****.***

Professional Summary

Reliable and ambitious self-starter looking for an Administrative Assistant position with a growing company to use her diverse background. Dedicated to learning, growing, and succeeding in assigned tasks. Enthusiastic and eager to contribute to team’s success through hard work, attention to details and excellent organizational skills.

Skills

Customer service

Communications

Data entry

Team building

Organization

MS Office

MS Words

Fluent in Spanish

Project organization

Microsoft applications proficiency

Education

Broward College - North Campus - Coconut Creek, FL Some College classes

Atlantic Technical College - Licensed Practical Nurse Certificate

Blanche Ely High School - Pompano Beach, FL High School Diploma

Work History

All in One Global Services - Pompano Beach, Florida

Administrative Assistant - February, 2019 to March, 2022

Created a welcoming reception area while keeping it organized and clean.

Used Microsoft Words to prepare documents, reports, invoices, and presentations.

Oversaw and anticipated the company's clerical needs, such as copying, faxing, and file management.

Answered phones to direct callers, schedule appointments, and provide general office information, which relieved the office staff of some of their responsibilities.

Supported senior management during the executive decision-making process by generating data reports and making recommendations for corrective actions and improvements.

Communicated with customers via phone and email to confirm list of necessary documents and respond to inquiries.

Kept the reception area clean and tidy to give visitors a positive first impression.

Aided workplace communication by informing coworkers of specialized requests and requirements.

Received and routed incoming emails and to target personnel without delay to promote timely business actions.

Directed visitors to the appropriate member of staff.

Greeted visitors, taking phone calls, and maintaining the front desk.

In charge of controlling access to the building and issuing key cards to employees and visitors.

Kept the reception area clean and organized to give visitors a positive first impression of the company.

Promoted a welcoming environment while managing the receptionist area and fielding information requests.

Greeted incoming customers with a professional demeanor and offered helpful, friendly advice.

Exceeded specific team goals and resolved issues by collaborating with staff.

Trained new employees on customer service policies and procedures to maintain operational consistency for both office locations. Assisted the CEO in the management of operational workflow.

DSD Receiver – December, 2019 to March, 2022

Publix Supermarket - Deerfield Beach, FL

Double-checked order data on a daily basis to ensure that transactions and shipping dates were correct.

Was in charge of day-to-day shipping and receiving for over 5 deliveries per day.

Received incoming shipments, compared the contents to associated records, and forwarded them to the appropriate department. Followed food safety and workplace safety guidelines for job functions.

Communicated with representatives from the carriers, arranging for special deliveries and receipts.

Managed incoming orders, organized deliveries, and transferred packages to other departments.

Verified invoices by tracking product for DSD vendors.

Processed reclaims and returns for credit to vendors and warehouses.

Prepared materials for shipment by packing, securing, labeling, and applying postage to them.

Processed DSD tickets on a daily and weekly basis in order to file invoices.

Worked with vendors to resolve damaged shipments and item shortages, ensuring that the company's interests and financial targets were protected. Safeguarded company assets by accurately receiving and returning DSD products.

Communicated with carrier representatives to make arrangements and provide shipping and delivery instructions. Eliminated excess inventory by resolving vendor errors with receiving policies.

Compared shipping orders and invoices to the contents received to ensure accuracy.

Reported store or vendor operational inconsistencies to the manager for resolution.

Customer Service - November, 2010 to December 2019

Publix Super Market - Deerfield Beach, FL

Checked customer prices and processed sales by scanning barcodes.

Help customers with their general problems.

Provide support and assistance to customers who have problems with the service.

Double-check promotions and discount policies, as well as follow up on money transfers and customer debts.

I'm restocking inventory and coordinating with coworkers.

Deal with customer complaints about products or issues with supermarket items.

Take phone calls from customers and respond to them.

Answered questions about store policies and concerns to support positive customer experiences.

Customers gave me positive feedback.

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Educated customers about promotions to increase sales.

Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts. Kept my knowledge of store sales, payment policies, and security standards up to date.

Provide customer service and communicate with suppliers and merchandisers

Helped customers by answering their questions and completing their requests.

Assisted new employee training.

Additional Information

References will be provided upon request

Contact this candidate