Dana Akoma

**** ***** *****

Gahanna oh *****

419-***-****

adqvrp@r.postjobfree.com

Objective

An interesting position with a growing company where my skills in Delivery Services, Sales, Customer Service, Call Center, Management and Insurance Sales can be utilized to help the company grow. I am seeking a position where I can develop and excel while giving my best to an employer.

Work Experience

May 2019 - Present

Doordash Delivery

Responsible for picking up customers food in a timely manner and delivering orders to homes and businesses.

May 2019 - Present

Roadie

Responsible for picking up supplies at Home Depot and medications at CVS then delivering to customer jvm very timely manner.

July 2019 - Present

Jimmy Jones

Food delivery in a 'freaky fast time'.

Sept 2017 – Feb 2019

Retention Specialist/Customer Service

Comcast – Sterling Heights, Michigan

Responsible for customers issues as far as their bill, questions regarding their bill, repackaging their services to a better desired price of the customer, and retaining customers by upselling, while they are trying to disconnect their services.

Jan 2013 – March 2017

Customer Service Agent/Sales

Kelsey International – California

Responsible for selling products and services on inbound/outbound customer inquiry calls, answering inbound telephone calls, responsible for researching and resolving complaints to ensure customer retention and satisfaction, Basic customer service calls including address change, accepting payments, etc. for dental and vision policies. Dec 2011 – Jan 2013

Customer Service Agent/Sales

Dialogue Marketing Inc. – Troy, Michigan

Responsible for selling products and services on inbound/outbound customer inquiry calls, answering inbound telephone calls, responsible for researching and resolving complaints to ensure customer retention and satisfaction, Basic customer service calls including address change, accepting payments, etc.

November 2010 – 2012

ItWorks Distributor

ItWorks Inc. - Michigan

Responsible for taking orders of existing customers and securing prospective non-member clienteles by telephone communication or by in-home presentation, Scheduling appointments, Liaising between the company and the customers for up-to-date condition on pricing, service and latest product release launches, generating new customers in order to increase revenue thru cold calling. June 2002 – April 2011

Sales Consultant

Pure Romance – Cincinnati

Generate new and repeat sales by providing product and technical information in a timely manner, Accurately process customer transactions such as orders, quotes or returns, Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles, Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint. EDUCATION

The Stenotype Institute – Toledo, Ohio

Bowling Green State University

Kaplan University –Southfield, Michigan –Health & Accident Insurance License Recognitions & Organization Memberships

• Board of Directors Member, Pure Romance

• President’s Club Member, Pure Romance

• 4th in National Sales Level for the Senior Consultant Level, Pure Romance

• Senior Board of Directors Member, Pure Romance

• Number 2 in the Nation in sales for Pure Romance –won a brand new car References

Jawyna Griffin, Business Colleague at Comcast, 313-***-**** Sandy Vock, Credit Acceptance Corp, 810-***-****

Tisha Harmon, Business Colleague at Comcast, 248-***-**** Nicole Norman, Business Associate at Dialogue Marketing, 248-***-**** Makkenzi Hanna, business Associate at Chase, 614-***-****

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