Administrative Assistant Customer Service

Kelly J. Atchison

**** ***** *****

Pentwater, Mi 49449

*************@*****.***

Call 231-***-**** Please leave a message

SKILLS & ACCOMPLISHMENTS:

Associates degree in Business/Graphic Communications includes business, computer, graphic design, marketing & oral communications. Proficient in computer software: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Data Entry, QuickBooks, and several design programs. Customer service is my forte. Great verbal and written communications. Proficient in American Sign Language. Successful multi-business owner. Years of experience working with the public and in an office environment either in a group or on my own. Raised two children, one being deaf, as a single mother all while working full time and going to college full time.

EXPERIENCE:

Jimmy’s Pub–Montague, Mi August 2020–Present

Owner/Operations Manager: Manage and run 10+ person business, including finances, inventory, ordering, scheduling, recruiting, writing procedures, planning events, talking with venders and customers and what ever else pops up along the way as a manager does. Now preparing to sell to the next generation in the family.

GHSP-Hart, Mi October 2012–August 2020

Administrative Assistant: Experienced Admin. with a demonstrated history of working in the automotive industry. Starting from the ground floor worked way up to Administrative Assistant during my 9 years stay. Skilled in Failure Mode and Effects Analysis (FMEA), Lean Manufacturing, Continuous Improvement, and 5S. Planned, scheduled departmental meetings, scheduled, and performed required trainings & awareness classes. Wrote procedures & work orders. Maintained data bases. Self-taught Auto Cad for building layout fire, and bad weather routes, and whatever else my team needs. Maintained inventory using lot traceability. Lock-Out Tag-Out Trainer Certified, DOT Hazmat Certified as well Successful completion of The Dale Carnegie Course. Exercising safety, quality and following written procedures & processes was top priority.

Kelly’s Pub/Jimmy’s Pub-Fremont/Montague, Mi March 2006–October 2012

Owner/Manager: Manage and run 10+ person business, including finances, inventory, ordering, scheduling, recruiting, writing procedures, planning events, talking with venders and customers and whatever else pops up along the way as a manager does.

Gap Filler December 2005–March 2006

Married, moved across state, then out of state to Ohio for husband’s job. Divorced for his infidelity and moved back to the area.

West Side Distributing-Grand Rapids, Mi April 2000–December 2005

Marketing: Designed and produced point of sale from start to finish using many design programs, media, and equipment.

Trophy House-Muskegon, Mi August 1997–January 2000

Assistant Designer: Created screen print/embroidery designs and logos from concept to production. Worked with customers hands on making sure their design is to the customer’s expectations.

Kelly’s Daycare-Muskegon, Mi July 1994 – August 1997

Licensed Daycare Provider: Owned, Operated and Managed a 6 child (plus 2 of my own) daycare in my home.

Buyer’s Guide Newspaper-Muskegon, Mi May 1991 – August 1993

Customer Service: Took in customer written ads at front desk, answered phones, handled monies, maintained billing, and proofread all classified ads.

EDUCATION:

Graduation 1999 Baker College of Muskegon Associates: Business/Graphic Communications. GPA: 3.75 Deans list almost every quarter

REFERENCES:

Greg Kwast Past Supervisor 231-***-****

Garth Gaffney Past Supervisor 231-***-****

Laura Love 231-***-****

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