Customer Service, Event Planner, Catering Manager
Resume:
Brian Evans
Dallas, Texas **216
********@*****.***
Event/Catering Manager
Busboys and Poets - Washington, DC
www.busboysandpoets.com
April 2019 to April 2020
Working with clients to identify their needs for Event Space rental. Create an in-house series of Events that follow the Brand established for Busboys and Poets. Develop new event content to cater to the current community and ensure all customer satisfaction. I was responsible for Community engagement. Helping clients with details such as decor, catering, entertainment, transportation, location, special guests, promotional material, etc.
Identify, assemble and organize items for successful events.
Source materials for new events with design specifications and budget in mind.
Create seasonal displays Foyer.
Work with Chef to ensure brand standards and high quality.
Handling budgeting and invoicing.
Negotiating with vendors and sponsorship deals.
Handling logistics, and Set-up.
Updating Management and event staff about current BEO’s and specific event details.
Managing branding and communication.
Developing event feedback surveys.
Quality Assurance/ Material Handler
ULTA Beauty Distribution Ctr - Dallas, TX
www.ulta.com
March 2017 to April 2019
Quality Assurance
Utilize Random Audits of Incoming, e-Comm., and Retail Distribution.
Inspect and Maintain Product Damage control
Search and Locate Lost in Warehouse Product
Operator
Hazmat Processing and Certification
Event Designer
Life Luxe Group- Atlanta, GA
May 2017 - Current
www.Lifeluxejazz.net
Consult with the team to understand the design style and event theme
Create event specifications based design and location needs
Ensure to meet with clients specifications both in-house and off site.
Estimate cost and scripted price proposals for themed events.
Coordinated with Art Production, Floral Production and Production Installation Crews, of proposed items on a timely basis.
Interacted with clients and vendors for proposed items, ensuring clear and concise understanding of proposals.
Ensured that all hired decor and talent is on site and ready for event start time.
Assist the production departments, sales managers with events when they are over scheduled.
Assist in decorating the event site.
Maître D
Marriott Renaissance- Dallas, Texas
April 2015 to February 2017
www.renaisannce-hotels.marriott.com
Greet guests and seat accordingly.
Engage guests and provide any suggestions or needed assistance.
Monitor the Dining Room and staff for availability and service.
Develop and maintain working relationships and a positive environment for both staff and guests.
Emotionally connect with guests to establish lasting relationships.
Motivate and support the team to reach common goals.
Maintain quality expectations and standards according to the Marriott brand.
Coordinated seating and organized reservations.
Upheld a high standard of customer service
Assist server staff as needed to fill in gaps in making guests' experience enjoyable.
Certifications: Certified New Hire Trainer, Peer Review Panelist, Renaissance Navigator Final Assessment Completion, Renaissance Table Scaping LookBook Certification, Marriott Wedding Planner Certification, Event Planning Standard Certification,
Asst. Designer/ Project Coordinator
Coco & T Events and Florals - New York, NY
November 2011 to September 2013
Assist the planning and implementation of projects
Define project tasks and resource requirements
Assemble and coordinate project staff
Plan and schedule project timelines
Installation
Design rough drafts for regular and seasonal designs for clients
Research materials and purchase best quality material from vendors
Planning for transport of design material, stands and other goods for projects
FOH Manager/ Event Sales Catering Mgr.
Busboys and Poets - Washington, DC
www.busboysandpoets.com
September 2005 to January 2012
Oversee and manage customer expectation through superior customer service FOH
Ensure profitability by balancing service with costs
Encouraged guest's satisfaction for steady and repeat business
Checked BOH for food quality, steady sanitation, and presentation
Provide training and advice for servers to maximize the performance level
Hiring and training new employees
Managed off-site Catering Services
Generated new business in the coordination of prospective and current catering customers
Sold Catered Events
Created Catering Menu, Policies and Procedures
Curated Art for 3 locations
Created LBGT Community Outreach
Education
Bachelor of Business Administration, Marketing
American InterContinental University
February 2017
Fashion Design
Dallas College El Centro
Dallas, TX 1985
Core Competencies
Event Planning Menu Planning Contract Negotiation Customer Service Customer Retention
Hospitality Management Employee Relations Relationship Building Interpersonal Skills
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