Brooklyn Hospital Medical Assistant

Kady Guerrero

Queens, NY *****

*************@***.*** PH. 1-347-***-****

Objective: work an online customer service company that values and can grow from my years of experience as a virtual employee. Education:

Recoveries R Us NY, NY- 2019

Allied Heath Career pipeline program Bronx, NY 12/09/14 ASA College Associate Degree in occupational studies

(Major; Medical Assisting) Brooklyn, NY 7/27/17

Skills and Certificate

• 1. Safe and Secure With Me - Information Privacy and Security Annual Training 2021

• 2. NYC COVID-19 Notes In Salesforce 05/04/2021 3. NYC COVID-19 Duplicates Overview 05/11/2021

• 4. NYC COVID-19 Salesforce Release 5.2 04/27/2021 5. NYC COVID-19 Cross Monitor Refresher Training 04/26/2021

• 6. NYC COVID-19 Salesforce Release 5.1.17 Training 03/22/2021

• 7. NYC COVID-19 Salesforce Dispositions 03/02/21 8. NYC COVID-19 Salesforce Release 5 Monitor Training 01/05/2021

• 9. NYC COVID-19 Salesforce Release 5.1B Case Investigator Training 01/05/2021

• 10.PHS-P Multi HEART Service Culture: Anticipate Needs 01/09/2020

• 11. RETIRED Fraud, Waste and Abuse New Hire Training 2020 12/09/2021

• 12. NYC COVID-19 Salesforce Release 5 Case Investigator Training 12/01/2020

• 13. NYC COVID-19 Monitor Cross Coverage Training 11/24/2020 14. NYC COVID-19 Salesforce Release 4.2 10/27/2020

• 15. NYC COVID-19 Gender Identity and Expression Awareness 09/29/2020 16. NYC COVID-19 Contact Monitor Day 2 Assessment 09/28/2020

• 17. NYC COVID-19 Salesforce Release 4 09/28/2020 18. NYC COVID-19 Handling Inbound Calls 08/25/2020

• 19. PHS-P Multi HEART Servce Culture: Empathize and Seek to Understand 08/19/2020

• 20. PHS-P Multi HEART Service Culture Overview 08/19/2020 21.PHS-P Multi HEART Service Culture: Hear Them and Listen Well 08/19/2020

• 22. RETIRED: RETIRED-2020 Special Need Plan MOC Training 08/17/2020

• 23. NYC COVID-19 Salesforce Release 3 Attestation 08/17/2020 24. NYC COVID-19 Health and Hospitals Confidentiality Assessment 08/12/2021

• 25. Retired - Workplace Violence Prevention 07/28/2020 26. RETIRED Code of Conduct New Hire Training 2020 07/20/2020

• 27. RETIRED Safe and Secure With Me - Information Privacy and Security New Hire Training 07/14/2020 Employment Experience

United Health Care/ Contact Tracer- New York, NY 06/20-10/21

• Place phone calls to newly diagnosed patients and potentially exposed people.

• Follow a script when interviewing people.

• Ask question to help someone remember who they’ve been in close contact with

• Educate contacts on approved protocol to reduce the rick of spread.

• Collect and document necessary information into a CRM

• Understand symptoms infectious period and treatments, protect patients and privacy. Southwest Key Program/Youth Care Worker- Glendale, AZ 06/18-07/19

• Conduct intake services to include but not limited to: completing necessary paperwork, providing youth with an overview of the program services and for initial placements of youth in to the shelter

• Provide basic needs to youth upon arrival to the program (to include but not limited to: meal, clothing, hygiene products, shower and bedroom assignment).

• Must provide Direct Care Services to youth to ensure that ratios and appropriate supervision levels are continuously met as per state and federal requirements.

• Develop positive rapport with youth while serving as a role model to create a safe and caring environment.

• Bronx Lebanon Special Care Center/ Certified Nursing Assistant Bronx, NY 03/16-03/18

• Maintained patient's stability by checking vital signs and weight testing urine; recording intake and output information.

• Transported patients answered patient call light. Assisted patients with personal hygiene bedpans, showers, shaving.

• Helped to observe the changes in a patient's condition and behavior. Long Island Brooklyn Hospital/ Certified Medical Assistant Brooklyn, NY 02/15-01/16

• Scheduled and followed up patient's appointments.

• Excel, billing and coding.

• Performed Administrative duties: filling, faxing, and coping References are available upon request

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