Center Service Customer

VICTOR LOPEZ

Business Center Service Coordinator

ABOUT ME

Proactive and personal aspiring individual energized by overcoming promotional boundaries with the desire to work with people and an understanding of excellence in billing, shipping, customer service to grow not only professionally but personally in this area in order to excel my career

JOB EXPERIENCE

Business Center Service Coordinator

2017 - 2021

RICOH COMPANY, LTD

• Manage all daily mailroom activities.

• Supervise mail room staff, including establishing work schedules, assigning tasks, training staff to perform shipping/receiving duties, and evaluating and developing performance.

• Manage daily mail service for owner's residence with high-sensitivity, including proper handling, distribution and shipment of mail/packages, tracking shipments, and providing timely status updates to house staff.

• Respond to client requests efficiently and confidentially.

• Create guidelines to ensure proper maintenance and usage of mailing and shipping equipment.

• Maintain a log of all shipments and deliveries.

Senior Collector

1991 - 2017

UCLA MEDICAL CENTER

• Provide customer service, process payments, invoices, explanation of benefits, adjust accounts, transfer payments to other clients.

• Monitor accounts and corresponding with customers

• Process customer refunds

• Resolve client discrepancies

• Collect payments for account balances

• Attend to defaulted accounts

• Other related duties

Caregiver

1990 - 1991

1-2-3 HOME CARE CO.

• Provide basic nursing care to patients within the CNA's scope of practice, including actions that meet their psychosocial, age specific, and physical needs.

• Perform general direct and/or assistive care activities according to hospital policy.

• Measures vital signs, height, weight, intake, and output accurately and reports all findings.

• Medication reminders and taking clients to their appointments

• Perform general direct and/or assistive care activities according to hospital policy.

SOFT SKILLS

Punctual

Dependable

Team player

Leadership

Time management

Empathetic

Strong work ethic

Problem-solving

Communication

HARD SKILLS

Microsoft Office

Data Entry

Spreadsheets

Email and phone communication

Processing mail

Posting payments/adjustments

Processing EOB’s

Mail delivery

CONTACT

T: 323-***-****

E: *******.**@*****.***

La Puente, CA 91746

Contact this candidate