Toni Plunkett

General Management

Quinlan, TX ***74

adqvky@r.postjobfree.com

214-***-****

To obtain employment as a skillful, hardworking individual that would allow me to be a productive asset with a company that has a challenging, energetic, also pleasant work environment where customer service is top priority; and also where I will be able to fully utilize my experience with customers.

Authorized to work in the US for any employer

Work Experience

Store Manager

Dollar Tree - Palmer, TX

May 2019 to January 2021

Recruiting, interviewing, hiring, disciplining and firing staff at the store. Data entry: Creating employee schedules, enter payroll, bank deposits and all office logs,assigning schedules and responsibilities to employees,

Checking to see if these responsibilities and assignments are carried through in the store Training new employees and providing ongoing education for employees Evaluating staff based on performance-based metrics. Setting criteria for staff, such as sales performance and customer approval or complaints. Giving staff financial goals and sales targets to meet on a scheduled basis. Managing the store, both retail and company, inventory, including loss prevention through theft and breakage.

Helping to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside store promotions for attracting customers. Office skills: File all paperwork, check all emails and respond in timely manner, print schedules, answer phones with excellent customer service, complete all clerical duties. Proficiency with printer, fax machine, and typing. Provides a positive customer experience with fair, friendly, and courteous service. Resolve customer complaints, guide them and provide relevant information. Keep reports of transactions.

Cashier/ Holding Store Manager

Family Dollar - Palmer, TX

April 2019 to January 2021

Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability.

Handle cash, credit or check transactions with customers Scan goods and collect payments

Ensure pricing is correct

Issue change, receipts, refunds, or tickets

Redeem stamps and coupons

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are Correct and that there is adequate change

Make sales referrals, cross-sell products and introduce new ones Resolve customer complaints, guide them and provide relevant information Bag items carefully

Greet customers when entering or leaving establishment Maintain clean and tidy checkout areas

Keep reports of transactions

Process returns and check to see if items are damaged Answer customers' questions and get a manager if answer doesn't solve the issue Bag, box or wrap packages

Pleasantly deal with customers to ensure satisfaction Meeting sales goals by training, motivating, mentoring and providing feedback to store staff Ensuring high levels of customers satisfaction through excellent service Provides a positive customer experience with fair, friendly, and courteous service. Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases. Resolves customer issues and answers questions.

Processes return transactions.

Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items, and operating a cash register.

Enters price changes by referring to price sheets and special sale bulletins. Discounts purchases by redeeming coupons.

Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.

Balances cash drawer by counting cash at beginning and end of work shift. Provides pricing information by answering questions. Maintains checkout operations by following policies and procedures and reporting needed changes. Maintains a safe and clean working environment by complying with procedures, rules, and regulations. Contributes to team effort by accomplishing related results as needed

• Managed nightly cash, register and sales totals

• Managed staff activities

• Managed store and daily cash deposits

• Managed the scheduling, recruiting, hiring and training of new store employees

• Supervised employees to maintain goals to meet corporate objectives

• Responsible for staff scheduling

• Trained and mentored all staff

• Tracked sales performance

Mower/Landscaper

Rudy's Lawn Service - Mesquite, TX

April 2015 to April 2017

Operated all ground and gardening equipment safety and efficiently. Preformed treatments of weeds and insects.

Answered customer question in person and over the phone. General appearance of lawn by mowing, trimming bushes and hedges, landscape flower beds and clean all debris. Sandwich Artist/Cashier

Subway - Dawson, TX

September 2014 to January 2015

Greeted customers and prepared orders as requested. Baked bread, prepped vegetable, meat and mixed salads. Maintained food temperature controls throughout the day Maintained clean place to prepare food with high sanitary standards. Tracked food waste

Prepared the cash drawer and ran point of sale to keep good records of what was sold Made shift bank deposits

Coffee Hostess/ Cashier

Pilot Travel Center - Dallas, TX

October 2009 to March 2012

Consistently provided excellent customer service by building a rapport with customer and conversing with them while preparing their orders.

Presented customer with menus, answered questions and offered menu items, beverage and specials. Followed up with the diners throughout their visit to ensure they had what they needed. Maintained food temperatures for hot food over 140 and cold food under 40 and checked items for expiration dates.

Kept dining area clean, stocked and neatly arranged. Processed customer payments

Education

GED

Seagoville High School

2001

Skills

• Handle Money (4 years)

• Knowledge of Computers, knowledge of Powerpoint, knowledge of Microsoft and Windows, knowledge of Excel

• Customer Service (4 years)

• Employee Evaluation

• Store Management Experience

• Retail Management

• Loss Prevention

• Supervising Experience

• Conflict Management

• POS

• Pricing

• Merchandising

• Interviewing

• Planograms

• Recruiting

• Human Resources

• Assistant Manager Experience

• Payroll

• Filing

• Computer knowledge

• Office Management

• Management

• Mentoring

• Freight Experience

• Office experience

• Adobe Acrobat

• Typing

• Sales

• Knowledge of phone etiquette (4 years)

Additional Information

• Great People Skills

• Work Well With Others

• Eager to learn new things

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