Front Desk Customer Service
Resume:
Tamika Packer
Eager and Dependable Financial Supervisor & Customer Service Representative
Whiteville, NC 28472
************@*****.***
With over 10 years of experience in the Banking and Training Field, I am extremely excited and eager to get back into a long lasting and rewarding career.
Authorized to work in the US for any employer
Work Experience
Retail Sales Associate
Burkes Outlet - Whiteville, NC
July 2021 to March 2022
I applied to Burke's for a supervisor position. I was hired the day after I submitted my application. I have only worked at Burke's since July of this year, 2021. I had been out of work for quite a few years before I started with Burke's. But I only had to train for 4 hours with another associate as a cashier. After training the 4 hours I was able to run the front end a few nights later as the only cashier for the whole afternoon shift until closing. And the store manager asked me just this past week if I would be interested in going to Virginia along with her and a few other employees to help with the opening of a brand new store. So even though I took a few years off in order to be with my son, I am still able to catch on pretty quick. My rolls here have been: helping unload the merchandise delivery truck each week, sort boxes onto correct pallets, along with other associates open all boxes delivered, label clothing with correct sizes and place security sensors on each item within a certain price range, run register, sell Burke's credit card and sign customer's up for our rewards program, help keep items in correct place and keep store clean. Teller Supervisor/Customer Service Representative
BB&T - Fair Bluff, NC
April 2000 to January 2011
Supervised tellers, did performance reviews and made schedule. Opened client accounts and educated them on our products. I also recommended banking products that would help clients make and saving money along with products that would make banking easier for them. Also cashed checks, took payments, ordered and shipped money and balanced vault. I was also one of a very few in our region that was able to train new Teller's for a position throughout our region. I traveled to Maryland in order to train the Teller staff of a branch during a merger. Sale's was also a big part of almost any position within the bank. And I participated in a variety of town events as a representative of the bank. Unfortunately I went through an armed robbery at our branch. And even though it was terrifying I was at work the next morning because I was dedicated to this company and proud of the job I did. Receptionist
Connecting Point Computers - Whiteville, NC
February 1998 to April 1999
Answered phones, took messages, made bank deposit, shipped out computers for repair. I would also schedule service calls for our clients and send the owner/technician out to customers to set up their networks and business computer's. I usually opened the store most mornings and occasionally I would close on my own.
Front Desk Receptionist
Whiteville Urgent Care - Whiteville, NC
January 1996 to February 1998
As the Front Desk Receptionist for Urgent Care I had multiple responsibilities. I would greet patients, sign them in, verify their insurance and wether or not they had met their deductible, take payments, pull chart's and refile them, and prepare bank deposits. I also worked 2 nights a month at their weight loss clinic. I worked as the triage nurse. I called patients to the back, weighed them and placed them in a room, checked their blood pressure and took their measurements, then assisted the doctor when he did their exam.
Education
High school or equivalent in High School Diploma
West Columbus High School - Cerro Gordo, NC
August 1992 to June 1996
Skills
• Customer Service (10+ years)
• CSR (10+ years)
• Customer Care (10+ years)
• Phone Etiquette (10+ years)
• Time Management (10+ years)
• Management Experience (7 years)
• Front Desk (10+ years)
• Typing (10+ years)
• Cold Calling (10+ years)
• Front Desk (10+ years)
• Office Administration (8 years)
• Typing (10+ years)
• Cold Calling (10+ years)
• Cash Handling (10+ years)
• Sales (10+ years)
• Retail Sales (3 years)
• Account Management (4 years)
• Medical Office Experience
Assessments
Customer Focus & Orientation — Expert
April 2020
Responding to customer situations with sensitivity Full results: Expert
Sales: Influence & Negotiation — Proficient
April 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Call Center Customer Service — Familiar
April 2020
Applying customer service skills in a call center setting. Full results: Familiar
Scheduling — Proficient
November 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Working with MS Word documents — Proficient
August 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Verbal communication — Highly Proficient
April 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Cashier skills — Expert
August 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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