Receptionist Customer Care

January **** - November ****

November **** - December 2004

February 2008 - Till date

2001

Patience Lungile Ncube

*** *** ********* ** ******** street Parktown 2193 082******* ***********@*****.***

Objective

My career objectives is to work in an environment that encourages growth and challenges. I am a multi faceted efficient and reliable admini strative professional with more than 10 years of experience supporting HR,Finance Department and managers to improve internal and external operations. I would like to utilize the education qualifications I have obtained at Sage VIP. Experience

Butterfield bakery

Wage Clerk

Prepare bi-weekly wages (manual).

Administrating employees leaves.

Customer care.

Problem solving.

Banking

Kentridge Hospital

Admin/ Receptionist

Process a range of patients documentation and enter information into database. Handled Patients complaints with empathy and composure. Answer calls,respond to emails and speak with patients face- face. Adcock Ingram Healthcare Clayville

Administrator

Weekly processing of employees time sheets.

Collect and verify timesheets for overtime and shift allowance. Maintain absenteeism report and time and attendance. Prepare recon for payroll.

Resolve payroll queries.

Help employees to apply for medical Aid a d UIF ( UI-2 7). Compose and prepare confidential documents.

Enroll employees to BESTime system.

Super user to BESTime.

Maintain employees records and update.l

Create files for new employees.

Captured all types of leaves to CRS sytem.

Train employees on cGMP.

Organize Wellness and social activities.

Managing and utilizing of the reception.

Education

Dameline

Basic Bookkeeping

Diploma

2009

2011

Current

Educon Business College

Certificate

Advanced secretarial

Sage VIP

VIP Payroll

Certificate

Institute Of People Development

Facilitator Coaching & Mentoring Course

Certificate

Skills

Dead line driven. Strong telephone etiquette. Strong verbal communication. Time management. Problem solving. Able to prioritize and multitask.

Projects

Overtime

Guided the team in developing an overtime pre- authorised form,to prevent employees on staying behind so they can earn extra hours even if there were not working.

Late coming disciplinary

Guided the team by making sure they don't issue warning or discipline forms to employees for late coming because it raises absenteeis.employees will prefer to stay at home when there are late and bring sick note the following day that getting a warning.

Interests

Spots

Traveling

Reading

Personal Details

Date of Birth : 16/01/1973

Marital Status : Cohabited

Nationality : South African

Reference

Dr. C Cipolat - "Butterfield bakery "

Wage Clerk

N/A

082*******

Dr.D Rodseth & Dr. K Tricoridis - "Kentridge Hospital " Admin/Receptionist

N/A

011-***-****/5

Oddie Galanakis - "Adcock Ingram Healthcare Clayville " Administrator HC/ Finance

*****.*********@******.***

011*******

Contact this candidate