Customer Service Front Desk

Amy J Holloway

***** ******** *******, ** ***** 313-***-****

**************@*****.***

Detail-oriented, multi-tasking Licensed Insurance Agent who believes in “Going Above and Beyond Call of Duty” is seeking a position where my skills will contribute to a company’s continued growth.

Qualifications and Abilities

Twenty (20) years of experience as a Customer Service Specialist

Current P&C Licensed Agent in all states

Maintained a high level of Customer Service

Great work ethic, flexible and dependable

Proven ability to work as a manager/team leader/ player as well as independently

Worked successfully with many ethnic and cultural backgrounds

Experience

Licensed Insurance Agent

Received and maintained a P&C license from the State of Michigan

Received P&C licensing in all states

Verified sales, renewals, endorsements, additions made to client policies

Checked and verified all proper documentation was obtained and attached to client records

Maintained billing and policy reports to ensure proper reporting and minimize cancellations

Updated client policies as requested, address, vehicle, driver, lease and loan changes

Handled special projects, training of new employees, excellent client rapport

Customer Service/Sales Representative

Provided customers an excellent experience in a Call Center environment

Greeted customers contacting the establishment

Enforced policies, objectives and sales goals while maintaining and building profit

Ensured appropriate measures and actions were taken to resolve any and all customer concerns

Correctly entered and maneuvered information on various screens

Navigated thru multiple application on PC and MAC and applied information where needed

Maintained excellent communication techniques

Performed monetary transactions (cash, credit, and checks both in person and electronically)

Maintained perpetual inventory, performed and assisted with audits

Dispatched tow trucks to scenes of accidents, impounds, etc/ processed impounded vehicles

Maintained hotels at night and processed the daily totals

Assisted Customers with setting up their OnStar Services

Assisted with technical answers to fix or repair Apple devices

Hired, trained and evaluated personnel

Promoted, reprimanded and terminated employees in the appropriate manner

Enforced policies, objectives and sales goals while maintaining and building profit

Prepared weekly employee schedules, kept track of scheduling times, made nightly bank deposit

Work History

Qualfon/Insurance Dialog/AIG Licensed Insurance Agent/Account Verifier 2018-Current

Auto Club Group Licensed Insurance Agent 2017-2018

Concentric/ Apple Customer Service Specialist 2016-2017

Minacs/ OnStar Provisioning Associate 2015-2015

Troy’s Towing LLC Police/ Tow Truck Dispatcher 2014-2015

Red Roof Inn Front Desk/ Night Auditor 2014-2014

Aerotek/Budco Call Center Representative 2013-2014

Aerotek/Title Source Tax Analyst 2013-2013

Somerset Inn Front Desk/ Night Auditor 2012-2013

Macys Customer Service Representative 2011-2012

Orchid Bio-Coat Processor 2008-2009

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