Having around eight years of experience in banking operations

ZAKIR HUSSAIN B

Contact:812-***-****/908*******

E-

Mail:***********@*****.***

CAREEROBJECTIVE

An experienced and well maintained professional having ample amount of knowledge in banking sector and seeking an opportunity in the organization to use my skills and be able to contribute to the firm for which I am working. I will put my best effort to learn the company’s policies and make better decisions in the favour of the company.

PROFILE SUMMARY

A competent professional with more than seven years of experience in Banking Operations

MIS Reporting documentation

Team management

Customer service

Handling and making decisions regarding daily activities relating to banking process, cash management, clearing and compliance with operational procedures.

Checking Documentation and KYC compliance for the account opening and otherproducts

Volunteer participation in taking overall responsibility in workplace.

Ensuring customer satisfaction by providing qualityservices.

Managing, monitoring and providing resolution of all complaints,investigations and customer’s requests that originates in branch.

Responsible for dealing with the Bank’s auditors thereby complying with statutory norms & bank’spolicies.

SOFTWARE'S WORKED WITH BANKING

• Oracle Flexcube

• Finacle

• FinOne

• CRM

• FIS

CORE COMPETENCY

Banking Operations

Following the process/Procedures of the bank & ensuring the compliance to rules and regulations of the bank including latest circulars & notifications.

Reviewing Audit irregularities & correcting it.

Arriving at cash difference and tallying cash effectively. Customer Relationship Management

Managing customer centric operations, forwarding customer request to concern department & ensuring customer satisfaction by achieving service quality within TAT.

Interfacing with customer for understanding their requirement and cultivating strong relationship with them for customer retention.

Providing effective solutions and financial planning to customer analyzing and profiling their portfolio.

Team Management

Leading and monitoring the Team for timely completion of the day endprocess on dailybasis.

Mentoring & training team members and new trainees on process compliance and Bank products.

ORGANISATIONAL EXPERIENCE

• Joined as a Officer(Customer Service) in Axis Bank Limited on July 2014.

• Worked in Yes Bank Limited as a Branch Service Partner from January 2017.

• Worked in HDFC Bank Limited as a Assistant Manager from August 2018

• Worked in Bandhan Bank limited as a Deputy Manager in Trichy location from June 2021.

• Currently working in Equitas Small Finance Bank as a Operations & Service Manager from December 2021

Key Result Areas

Authorizing transactions, monitoring customer request, offering solutions for the queries, imitating accountopening.

Having experience in working with Finacle, Oracle Flexcube, FIS software's in banking with easy and efficient manner.

Analyzing daily transaction that it adheres to process and check for AML and KYC compliance.

Conducting internal audit for process compliance. ACADEMIC QUALIFICATIONS

2014 – B.E(Computer Science & Engineering), Bannari Amman Institute of Technoloy,Sathyamangalam.

2010 – H.S.C-TNPL Matriculation Higher Secondary School, Kagithapuram,Karur Dist

2008 – S.S.L.C-Bharathi Vidhayala High School, Kulithalai, Karur Dist Others

Basic Principles of Banking

Computer Skills: MS Word, MS Excel, MS Power point, C,C++ PERSONAL DETAILS

DateofBirth : 16 October,1992

Permanent Address: No.3A,Nagalakshmi Nagar,Vayalur Road, Nachikuruchi,Near konar chatram bus stop

Tiruchirapalli-620102, Tamil Nadu.

Linguistic Abilities: Tamil, English & Urdu

Hobbies : Photography, Playing Cricket, Photo Editing and designing. Declaration

I hereby declare that the statements furnished above are true, complete and correct to the best of my knowledge and belief.

Date: Signature

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