Medical Billing Customer Service
Resume:
Rainie Hester
Greenup, KY *****
***********************@***********.***
Authorized to work in the US for any employer
Work Experience
Attorney Secretary
Attorney Gregory Shield & Law - Catlettsburg, KY
January 2022 to March 2022
• Transcribe and proofread legal documents
• Accurately file documents with the court ahead of deadlines
• Process third party and vendor invoices
• Arrange travel arrangements for attorneys
• File, organize, scan, copy and fax legal documents in a timely manner Senior Support Services Associate
Greenup County Health Department - Greenup, KY
May 2010 to December 2021
Informed patients of financial responsibilities prior to rendering services. Answering multi-line telephone system and directed callers to requested personnel and departments. Delivered high-quality administrative and customer service to sustain patient and work flows.Greeted each patient pleasantly and offered desk sheet for easy sign in. Entered patients information into our system, including insurance, demographics, and health history. processed patient payments and scanned identification and insurance cards. Checked patients in and out for appointments and collected co-payments. Retrieved faxes and uploaded documents to patients charts to assist clinical staff. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files. Handled correspondence, managed files and performed other clerical duties for office staff. I worked on the WIC program, protected patients by observing strict HIPAA guidelines Admissions Billing Clerk
Dr. Lauren Triplett-Sweickart - Russell, KY
June 1997 to August 2002
Assisted in surgeries, prepped, cleaned, and sterilized instruments, learned how to take and develop X-rays of the feet. Greet patients into rooms, conducted patient intake on how they were feeling, new medications, blood pressures, pulse, then let the doctor know they were ready. Trained new staff on office procedures, insurance processes and medical terminology. Handled correspondence, managed files and performed other clerical duties for office staff. Answered multi-line phone calls, took messages, made appointments, and followed up on patients. Billed insurance companies collected co-payments. Followed infection control procedures to protect patients and staffing waiting area. WORKERS COMP/ AND INSURANCE/CLERICAL/ MEDICAL ASSISTING Chiropractic Office - South Shore, KY
April 1996 to April 1997
I was taught how to position for x-rays, develop them, put them exactly where they needed to stand. Greet patients greet patients then put in rooms, conducted patient intake on how they were feeling, new medications, vitals I sometimes went to the room and dictations. Trained new staff on office procedures, insurance processes and medical terminology. Handled correspondence, managed files and performed other clerical duties for office staff. Answered multi-line phone calls, took messages, made appointments, and followed up on patients. Billed insurance companies collected co-payment, I typed more letters to workers comp and talking about past,way back services that did not pay Dr. Monoski. Oh and 1 more thin 17$ or more, especially since I have 2 in college,and one daughter at Russell.Very expensive. My last job i worked forty hours a week, making 20$ a hour So, the way I see the economy I would be and having 19yrs of experience in all areas of in doctors offices I think I am worth much more that$16 and below that, I am so happy to work. Education
Child Psychiatry
Shawnee State University
September 1993 to May 1994
Child Psychiatry
Pikeville College - Pikeville, KY
September 1991 to March 1993
High school diploma or GED
Skills
• Proficient in
• Microsoft Word (10+ years)
• Microsoft Excel (10+ years)
• Microsoft Outlook
• emails/mail merge
• filters
• folders
• rules
• Payment processing
• type 38wm
• writing skills
• records maintenance
• telephone
etiquette
• collaboration
• customer service
• reliable and trustworthy
• organizational skills
• very flexible
• first aid/CPR
• Notary expires04/07/2025 Preparing court statementsand forms (10+ years)
• proofreading legal
documents.Collecting and
delivering documents.
Checked people in/out
• answered multi-line
phone
• customer
service
• entered patients info.
Insurance
• ID
• retrieved
faxes/faxed to request doctors
records
• WIC program
• all
clerical duties.
• Infection Control Training
• HIPAA
• Transcription
• Insurance Verification
• Medical Scheduling
• Medical Terminology
• Medical Billing
• Patient Care
• Data Entry
• Medical Records
• Vital Signs
• Typing
• Leadership
• Experience Administering Injections
• Legal Research
• Anatomy Knowledge
• Negotiation
• ICD-10
Certifications and Licenses
First Aid Certification
Certified Notary Public
CPR LICENSE
April 2021 to Present
Additional Information
• REFERENCES:
TINA DOTSON
•
• POLLY HUNT RN,
WORKS AT KDMC STROKE UNIT FLOOR
606-***-**** OR HOME 606-***-****
• JENNY ATKINS, PA-C
•
SOMC FAMILY PRACTICE
SOUTH SHORE, KY
**********@*****.***
FRIENDS FOR 10+YRS
• TIM O'NEAL, PTA
PREMIER PHYSICAL & OCCUPATIONAL THERAPY
RUSSELL, KY
*********@*******.***
FRIENDS FOR 10+ YRS
• KAREN OSBORNE, MA RD
DIETICIAN
GREENUP COUNTY HEALTH DEPARTMENTY
GREENUP, KY
******.*******@**.***
CO-WORKER FOR 11YRS.
• CASSIE MACE, RN
GREENUP COUNTY HEALTH DEPARTMENT
GREENUP, KY
CO-WORKER 11 YRS.
•
•
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