Michael Kotzot

***** ********** *****

Frisco, TX. 75035

adqvhv@r.postjobfree.com

512-***-****

PROFESSIONAL EXPERIENCE

Bank of America Home Loans, Frisco, Texas November 2015-April 2021

Retail Senior Mortgage Loan Officer

Utilized all similar attributes as listed with the ‘Centralized Sales’ position listed below but now in a Outside Sales role. Training, managing and coaching referral sources with the local Bank of America branch assigned via Bankers and Tellers. Developing a book a business with repeat referrals from realtors, title representatives and through continuous networking. Independently work with other business units to expedite post-sale issues or problem resolution.

Produced in the Outside Sales environment to remain in the top 10% consistently compared to peers; produced 92 funded units in 2016 for $18,966,513, 73 units for $19,057,713 in 2017, 50 units for $15,928,844 in 2018 and 79 units for $21,367,903 in 2019

Maintained an average of 96% conversion from 2016 through 2019

Develop new relationship with local realtors, driving self-sourced production from 13% in 2016 to 61% by 2019

Develop new strategies for self-sourced business including, but not limited to, free classes and coaching sessions at nearby large apartment complexes for 1st time homebuyers, networking through alumni gatherings and self-marketing through various forms of social media

Bank of America Home Loans, Plano, Texas July 2009-November 2015

Centralized Senior Mortgage Loan Officer

Work with new and existing clients to provide solutions through lending and companion products that require complex sales techniques; as well as work with multiple system applications to navigate enterprise products and recommend profitable solutions from unstructured inbound and outbound sales leads. Demonstrate solid sales production in volume and units over a sustained timeframe. Handle multiple lines of business to support changing business needs. Independently work with other business units to expedite post-sale issues or problem resolution.

Produced to remain in the top 12% standing consistently; produced 209 funded units in 2009 for $39,681,018, 149 units in 2010 for $24,607,382, 97 units in 2012 for $19,472,291, 233 units in 2013 for $52,496,640, 150 units in 2014 for $25,506,588 and 193 units in 2015 for $35,479,830

Maintained a conversion of 59% for lead to application amongst a division average of 26%

Develop and maintain successful relationships with business referral sources, including, but not limited to, existing and prospective Bank of America customers and fellow associate Personal Bankers across the United States to create individual lead sources

Meet consistent levels of inbound call volume and advise customers as necessary during various stages of the loan process

Utilize Bank of America training materials, reference tools and other resources to provide accurate and up-to-date loan program/policy information to both external customers and internal business partners

Ensure exceptional customer experience by overseeing loan process from origination to close and providing on-going communication to customers and business partners

Countrywide Home Loans, Plano, Texas April 2006-July 2009

Senior Personal Loan Consultant

Provided clients with over $110,000,000 in short-term & long-term financing needs on primary residences, vacation homes, and investment properties. Proving the dream of home ownership and financial restructuring while ensuring that the customer's payment and equity objectives were being met. Ensure that clients meet the necessary loan program guidelines set by the secondary market.

Produced to remain in the top 10% standing consistently; produced 286 funded units in 2007 for $38,911,004, 185 funded units in 2008 for $27,566,374 and 209 units in 2009 for $39,681,018

Maintained a conversion over 11% amongst a channel average of 6.5%.

Ensure exceptional customer experience by overseeing loan process from origination to close and providing on-going communication to customers and business partners

Enrich organization by taking on leadership roles and requested by VP of Sales to perform management duties in his absence

Worked in team environments with project and client leadership in the areas of strategic change management, mergers and acquisitions, and in learning and development

EDUCATION

The University of Texas at Austin September 2000-December 2005

BA in Biological Science and Pre-Pharmacy; Minor in Business Foundations

Activities:

Phi Kappa Psi

Longhorn Pre-Pharmacy Association, September 2002-December 2005

HONORS, MEMBERSHIP, & ACTIVITIES

Circle of Excellence Award, 2007

Dallas Texas Ex’s Member, January 2007-Present

Eagle Scout Award

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