Front Desk Secretary
Resume:
Cassandra Wolfe
** ************ *** *** ** First Floor Westminister Md 21157
**********@*****.***
Professional Summary
Responsible Secretary proficient in Microsoft Office. Passionate and motivated, with a drive for excellence. 10 years in Secretary and Front Desk Associate position.
Skills
Customer and Personal Service Clerical
English Language Service Orientation
Speaking Active Listening
Administration and Management Coordination
Computers and Electronics Mathematics
Reading Comprehension Judgment and Decision Making Monitoring Critical Thinking
Writing Complex Problem Solving
Time Management Sales and Marketing
Public Safety and Security Negotiation
Management of Personnel Resources Personnel and Human Resources Learning Strategies Economics and Accounting
Systems Evaluation Communications and Media
Education and Training Telecommunications
Production and Processing Programming
Management of Financial Resources
Experience
Front Desk Associate
Feb 2019 - May 2019
Comfort Suites
Greet, register, and assign rooms to guests of hotels or motels. Verify customers' credit, and establish how the customer will pay for the accommodation. Contact housekeeping or maintenance staff when guests report problems. Issue room keys and escort instructions to bellhops. Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests. Record guest comments or complaints, referring customers to managers as necessary. Review accounts and charges with guests during the check out process. Transmit and receive messages, using telephones or telephone switchboards. Advise housekeeping staff when rooms have been vacated.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
May 2019 - Jul 2019
Gettysburg, PA
Front Desk Associate
Super 8
Greet, register, and assign rooms to guests of hotels or motels. Verify customers' credit, and establish how the customer will pay for the accommodation. Contact housekeeping or maintenance staff when guests report problems. Issue room keys and escort instructions to bellhops. Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests. Record guest comments or complaints, referring customers to managers as necessary. Review accounts and charges with guests during the check out process. Transmit and receive messages, using telephones or telephone switchboards. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Date-stamp, sort, and rack incoming mail and messages.
Office Manager
Blank Construction
February 2008 December 2017
Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
Prepare budgets for approval, including those for funding or implementation of programs. Serve as liaisons between organizations, shareholders, and outside organizations. Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
Negotiate or approve contracts or agreements with suppliers, distributors, federal or state agencies, or other organizational entities.
Review reports submitted by staff members to recommend approval or to suggest changes. Appoint department heads or managers and assign or delegate responsibilities to them. Direct human resources activities, including the approval of human resource plans or activities, the selection of directors or other high-level staff, or establishment or organization of major departments.
Prepare or present reports concerning activities, expenses, budgets, government statutes or rulings, or other items affecting businesses or program services. Establish departmental responsibilities and coordinate functions among departments and sites.
Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.
Refer major policy matters to elected representatives for final decisions. Administer programs for selection of sites, construction of buildings, or provision of equipment or supplies.
Direct non-merchandising departments, such as advertising, purchasing, credit, or accounting.
Conduct or direct investigations or hearings to resolve complaints or violations of laws or testify at such hearings.
Direct or coordinate activities between the United States Government and foreign entities to provide information or promote international interests and harmony. Answering phones and setting up appointments.
Faxing paperwork
Emailing proper paperwork
Education
High School Diploma
Littlestown Christian Academy
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